PRAISE FOR CRUCIAL CONVERSATIONS
“Relationships are the priority of life, and conversations are the
crucial element in profound caring of relationships. This book
helps us to think about what we really want to say. If you want
to succeed in both talking and listening, read this book.”
-Dr. Lloyd J. Ogilvie, chaplain, United States Senate
“Important, lucid, and practical, Crucial Conversations is a
book that will make a difference in your life. Learn how to flour
ish in every difficult situation.”
-Robert E. Quinn, ME Tracy Collegiate Professor of
OBHRM, University of Michigan Business School
“I was personally and professionally inspired by this book-and
I’m not easily impressed. In the fast-paced world of IT, the success
of our systems, and our business, depends on crucial conversations
we have every day. Unfortunately, because our environment is so
technical, far too often we forget about the ‘human systems’ that
make or break us. These skills are the missing foundation piece.”
-Maureen Burke, manager of training,
Coca-Cola Enterprises, Inc.
“The book is compelling. Yes, I found myself in too many of their
examples of what not to do when caught in these worst-of-all
worlds situations! GET THIS BOOK, WHIP OUT A PEN AND
GET READY TO SCRIBBLE MARGIN NOTES FURIOUSLY,
AND PRACTICE, PRACTICE, PRACTICE THE INVALUABLE
TOOLS THESE AUTHORS PRESENT. I know I did-and it
helped me salvage several difficult situations and repair my
damaged self-esteem in others. I will need another copy pretty
soon. as I’m wearing out the pages in this one!”
-James Belasco. best-selling author of Flight of the Buffalo,
l!l1trl!prl!l1eur. professor. und l!xl!cutive director of the Financial
Tilllrs Knowkdgc Diuloguc
“Crucial Conversations is the most useful self-help book I have
ever read. I’m awed by how insightful, readable, well organized,
and focused it is. I keep thinking: ‘If only I had been exposed to
these dialogue skills 30 years ago … ‘”
-John Hatch, founder, FINCA International
