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Under Stress.

Crucial Question

What am I acting like

I really want?

What do I really want?

• For me?

• For others?

• For the relationship?

How would I behave if I really did want this?

What do I not want?

How should I go about

getting what I really want

and avoiding what I don’t

want?

Am I going to silence or

violence?

Are others?

 

 

PUTTING IT ALL TOGETHER 1 87

Coaching for Crucial Conversations (Continued)

Principle

3. Make It

Safe

(Chapter 5)

4. Master

My Stories

(Chapter 6)

5. STATE

My Path

(Chapter 7)

6. Explore

Others’

Paths

(Chapter 8)

Skill

Apologize when

appropriate.

Contrast to fix

misunderstanding.

CRIB to get to

Mutual Purpose.

Retrace my Path to

Action.

Separate fact from story.

Watch for Three Clever

Stories.

Tell the rest of the story.

Share your facts.

lell your story.

Ask for others’ paths.

lalk tentatively.

Encourage testing.

Ask.

Mirror.

Earaphrase.

£rimc.

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