+1 (208) 254-6996 [email protected]
  

HOW TO PREPARE FOR A CRUCIAL CONVERSATION

Here’s one last tool to help you organize what we’ve shared about

Don't use plagiarized sources. Get Your Custom Essay on
HOW TO PREPARE FOR A CRUCIAL CONVERSATION
Just from $13/Page
Order Essay

mastering crucial conversations. This tool will help you prepare

for an upcoming crucial conversation or learn from one that

you’ve already held.

Take a look at the table entitled Coaching for Crucial

Conversations, which follows. The first column in the table lists

the seven dialogue principles we’ve shared. The second column

summarizes the skills associated with each principle. The final

column is the best place to start coaching yourself or others. This

column includes a list of questions that will help you apply spe­

cific skills to your conversations.

Coaching for Crucial Conversations

Principle

1. Start with

Heart

(Chapter 3)

2. Learn to

Look

(Chapter 4)

Skil l

Focus on what you

really want.

Refuse the Sucker’s

Choice.

Look for when the

conversation becomes

crucial.

Look for saftey problems.

Look for our own Style

Under Stress.

Crucial Question

What am I acting like

I really want?

What do I really want?

• For me?

• For others?

• For the relationship?

How would I behave if I really did want this?

What do I not want?

How should I go about

getting what I really want

and avoiding what I don’t

want?

Am I going to silence or

violence?

Are others?

 

 

PUTTING IT ALL TOGETHER 1 87

Coaching for Crucial Conversations (Continued)

Principle

3. Make It

Safe

(Chapter 5)

4. Master

My Stories

(Chapter 6)

5. STATE

My Path

(Chapter 7)

6. Explore

Others’

Paths

(Chapter 8)

Skill

Apologize when

appropriate.

Contrast to fix

misunderstanding.

CRIB to get to

Mutual Purpose.

Retrace my Path to

Action.

Separate fact from story.

Watch for Three Clever

Stories.

Tell the rest of the story.

Share your facts.

lell your story.

Ask for others’ paths.

lalk tentatively.

Encourage testing.

Ask.

Mirror.

Earaphrase.

£rimc.

Crucial Question

Why is safety at risk?

• Have I established

Mutual Purpose?

• Am I maintaining

Mutual Respect?

What will I do to rebuild

safety?

What is my story?

What am I pretending not

to know about my role in

the problem?

Why would a reasonable,

rational, and decent person

do this?

What should I do right now

to move toward what I

really want?

Am I really open to others’

views?

Am I talking about the real

issue?

Am I confidently expressing

my own views?

Am I actively exploring

others’ views?

 

 

1 88 CRUCIAL CONVERSATIONS

Coaching for Crucial Conversations (Continued)

Principle

7. Move

to Action

(Chapter 9)

Skill

Agree.

Ruild.

Compare.

Decide how you’ll

decide.

Document decisions

and follow up.

let’s See How It Al l Works

Crucial Question

Am I avoiding unnecessary

disagreement?

How will we make

decisions?

Who will do what by when?

Order your essay today and save 10% with the discount code ESSAYHELP