At yesterday afternoon’s Advisory Board meeting, there was a lot of concern about that bad
inspection Clarion Court received from the state Department of Health, as well as some
disturbing long-term trends in their reported quality measures. It is of course completely
unacceptable to have black marks like these associated with one of our facilities when we,
as an organization, work so hard to be known for quality and safety.
It’s clear that we are going to need to take a very close look at Clarion Court’s day-to-day
operations. But before we do that, there’s wide agreement that there are broader concerns
here at Vila Health corporate. Things have changed so much so quickly on the regulatory
and accreditation front that we may have become out of touch with the realities on the
ground. If we’re going to straighten things up at individual facilities, that just won’t do.
I came out of that meeting with a mandate for information gathering. We need to amass
perspectives from across the organization and determine exactly where we are, particularly
in terms of meeting basic accreditation requirements and complying with ever-changing
regulations. To this end, I’m asking the members of our QA team to consult with leadership
of all of our facilities and get their perspective on their regulatory and compliance
situations. I’m dividing the portfolio of Vila Health facilities among the di�erent members of
the QA team; I would like you to focus on Valley City Regional Hospital and of course the
Clarion Court skilled nursing facility. I’ve prepared a brief fact sheet that provides some
essential information about each of them.
I’d particularly like you to talk to people about three things: which regulatory bodies they’re
concerned with in their unit, what the key regulation from that body is, and what their
di�culties are in complying with that regulation. Take good notes!
Frederick
Facilities Fact Sheet
Vila Health is proud to o�er exceptional, compassionate health care services across the
upper Midwest, serving a wide variety of communities and situations.
larion ourtC C Clarion Court Skilled Nursing Facility (Burnsville, MN)
Clarion Court is a 112-bed skilled nursing facility that has been part of the Vila Health
network since 1983. Clarion Court provides residents of the southern Twin Cities area with
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1479 Riverwood Drive, Burnsville, MN 55337
(855) 556-2577
Valley City Regional Hospital (Valley City, ND)
O�ering primary care and specialty services for both inpatient and outpatient clients, Valley
City Regional Hospital is a 60-bed facility serving the greater Valley City region. Our
physicians are connected to the award-winning health services throughout the Vila Health
network.
721 Chautauqua Blvd., Valley City, ND 58072
(701) 846-7700
Site Visit at Valley City Regional Hospital
Content of this section depends on choices made during the scenario. Complete at least
one attempt of the scenario to see your choices re�ected here.
Below is a record of the conference you had with leadership on their regulatory and
compliance landscape.
Site Visit at Clarion Court Skilled Nursing Facility
Content of this section depends on choices made during the scenario. Complete at least
one attempt of the scenario to see your choices re�ected here.
Below is a record of the conference you had with leadership on their regulatory and
compliance landscape.
Email Response to Frederick Mora
Thanks
From: Frederick Mora, Director of Quality Management
To: Archelia Johnston-Taylor
Archelia,
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Thanks for taking the time to talk to all of those people! I hope that was illuminating, and
appreciated your summaries for each site. I look forward to seeing your more formal
report.
On the subject of that formal report: obviously, going forward, we’ll need to be thinking
about what actions we should take with the information we’ve gathered. A big part of that
will be considering best practices for compliance with regulation and accreditation. Could
you send back a quick summary of any thoughts you’d have there? I know there’ll be a more
�eshed-out version in the �nal report, but I’d like to get an idea of where you’re going.
Thanks!
Frederick
Content of this section depends on choices made during the scenario. Complete at least
one attempt of the scenario to see your choices re�ected here.
After reading Frederick’s email, you were asked to write a reply that summarizes what
you’ve learned.
Conclusion
