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Quality Management at the PDCA Model

You’ve been hired as the chief therapist at a cancer center at which you’ve never been employed. After a month on the job, you conclude that the staff blames each other for repeated mistakes frequently. The interpersonal dynamics of the group seem tense and uncomfortable. Briefly describe how you may begin to address this problem. Site one potential barrier to implementation of your plan.

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21. Chart at least 2 steps involved in the plan that you’ve described above in a PDCA model diagram.

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