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APPENDIX

Selected Study Measures

Sample Virtual Teamwork Situational Judgment Test Items

(1) You and another virtual team member strongly disagree on an approach to one of the team’s tasks. What would be the best media for communicating with this team member to resolve this issue? (a) Email (b) Phone* (c) Instant Chat (d) Any of the above would work well – select the one that is most

convenient (2) One of your virtual team members sends you an angry email. In it

she accuses you of making a decision that negatively impacts her. Which of the following is most true regarding the use of email to respond to this team member? (a) Email is a poor choice because it creates a permanent record

of the discussion (b) Email is a poor choice because people tend to be less inhibited

when using email*

 

 

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(c) Email is a good choice because it allows you to take the emotion out of the discussion

(d) Email is good choice because it allows you to keep the team leader copied on the communication

*Indicates correct responses.

Virtual Collaboration Measure

Effective use of technology for virtual communication

(1) Uses technology effectively to communicate virtually with team members

(2) Communicates virtually with other team members in a way that is clear and easily understood

(3) Takes steps to avoid misunderstandings when communicating vir- tually with team members (e.g., by providing important back- ground information, verifying receipt of messages, requesting and providing clarification)

(4) Sends virtual communications with a positive, encouraging tone

Supportive and responsive virtual interactions

(1) Keeps team members informed of progress and issues (2) Provides detailed and useful input and feedback to other team

members when requested (3) Shows initiative in working with the team (assumes leadership for

tasks and for helping the team resolve problems)

Collaborating virtually across boundaries

(1) Works well with team members from diverse backgrounds (2) Is open to differences in ideas and approaches to the task among

members of the team (3) Constructively resolves conflict with other team members

 

 

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