Writing a correspondence to new and existing patients is important because it can make them feel at ease and make them feel valued. With that in mind, you have been asked by the office manager to write to the new patients that will be coming to the clinic in a few weeks. There is usually software used to print the letters out automatically; however, the system is down, and the service rep won’t be out until ten days.

Provide some etiquette tips for communication with patients via email correspondence.

Include the following aspects in the discussion:

• Describe an original letter to a new patient explaining procedures for the initial visit.
• Include an introduction, body, closing, including an original letterhead
• Review the letter to be sure it is free from grammatical errors as well as friendly and sincere.
• Include a request for insurance information.

*Do not overlook including an original letterhead.