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Consider all the businesses you interact with on a week by week basis. Identify an organization that seems to have a “broken” business process that results in significant frustration on your part and inefficiency on the part of the service provider. Must be 400 words and detailed.

· How could you realistically improve this business process without incurring significant new costs?

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· Be specific on what you would change about this business process that would result in greater customer satisfaction without reducing necessary cost efficiencies on the part of the service provider.

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