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M2A1: Case Study Assignment

Review Case Study – Ellen Zane – Leading Change at Tufts-NEMC

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This case study illustrates a strategic change movement at a struggling teaching hospital in Massachusetts. Tufts-NEMC engaged in a series of strategies to try to adapt to a rapidly changing health care environment. You will extract the salient strategies employed and analyze the effectiveness.

Then, analyze this case by answering the following questions. Use the case study analysis rubric as a further guide to what is expected in your analysis.

Describe the health care environment in Massachusetts as Zane assumed leadership.

What was happening with Tufts-NEMC in the 1990s?

By 2002-2003, what are the problems at Tufts-NEMC? How did these problems develop?

What did Zane do in her first six months?

What had Zane accomplished by the middle of 2006?

If you were Zane, what would your strategic plan be for the next six months? The next 12 months?

Your paper should be 3-5 pages in length. You should organize your information using concise language and separate out your thoughts using paragraphs. Your paper, including all references and in-text citations, must be formatted in APA most current edition style. Use the free resources from the Excelsior College Library

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 and the Excelsior College Online Writing Lab.  

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Compose your work in a .doc or .docx file type using a word processor (such as Microsoft Word, etc.) and save it frequently to your computer. For those assignments that are not written essays and require uploading images or PowerPoint slides, please follow uploading guidelines provided by your instructor.

Check your work and correct any spelling or grammatical errors. When you are ready to submit your work, click “Upload Submission.”  Enter the submission title and then click on “Select a file to upload.” Browse your computer, and select your file. Click “Open” and verify the correct file name has appeared next to Submission File. Click on “Continue.”  Confirm submission is correct and then click on “Accept Submission & Save.”


This course has Turnitin fully integrated into the course dropbox. This means that you should only submit your assignments to the dropbox below. Please do not submit your assignment directly to Turnitin.com.    

Once submitted, your assignment will be evaluated by Turnitin® automatically.  You will be able to view an Originality Report within minutes of your first submission that will show how much of your work has been identified as similar to other sources such as websites, textbooks, or other student papers.  Use your Originality Report as a learning tool to identify areas of your assignment that you may not have cited appropriately.  You may resubmit your assignment through this dropbox as many times as you need to check to see if you have made improvements, until the due date of the assignment. However, once you have made your first submission, you will need to wait 24 hours after each subsequent submission to receive a new Originality Report.  Plan accordingly as you draft your assignment.  Once the due date has passed, your assignment submission will be considered final. 


This assignment will be graded using the Case Study Rubric located on the Course Rubrics page within the Start Here module of this course. Please review this rubric prior to beginning your work.  These assignments together are worth 35% of your final course grade.

Upon completing this activity, you will be able to:

Describe major general and industry environmental trends affecting healthcare organizations. (CO 2)

Examine important techniques used in analyzing the general and healthcare environments. (CO 2)

Identify questions that initiate strategic thinking concerning the general and healthcare environments in order to maintain strategic momentum. (CO 2)

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