+1 (208) 254-6996 [email protected]
  

In this activity, we’ll learn about another correspondence format:  the letter. We’ll use this to complete the writing assignment at the end  of this week, and we’ll also write another letter for next week’s  Resume & Cover Letter assignment.

Reading:

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  • “Letters” (pp. 95-99)

Response:

Take a look at the document linked here                 Download Take a look at the document linked here              . The first page of the document is a complaint  letter, sent by an unhappy customer to the company. The second page is  an adjustment letter, sent by a company employee to the customer. 

Record a short video (about 1-2 minutes) of yourself explaining your response to the following prompt:

Regarding the two letters, what  was effective or ineffective about the customer’s complaint? What could  they have done to compose their complaint letter in a more effective  way? Also, looking at the adjustment letter, what do you think was  effective or ineffective about the company’s response? What could they  have done better to address the customer’s issue?

Sam Customer

1234 Street Lane

Small Town, OH 43402

January 29, 2018

Sea-Tasty Tuna

Route 234

Big Town, OH 43085

Dear Sirs:

I’ve been buying your tuna fish for years, and up to now it’s been OK.

But this morning I opened a can to make myself a sandwich. What do you think was staring me in the face? A fly. That’s right, a housefly. That’s him you see taped to the bottom of this letter.

What are you going to do about this?

Sincerely,

Sam Customer

Enclosure [fly taped to letter]

Sea-Tasty Tuna

Route 234

Big Town, OH 43085

www.seatastytuna.com

January 31, 2018

Mr. Sam Customer

1234 Street Lane

Small Town, OH 43402

Dear Mr. Customer:

We were very sorry to learn that you purchased a defective can of tuna fish.

Here at Sea-Tasty we are very careful about hygiene at our plant. The tuna are scrubbed thoroughly as soon as we receive them. After they are processed, they are inspected visually at three different points. Before we pack them, we rinse and sterilize the cans to ensure that no foreign material is sealed in them.

Because of these stringent controls, we really don’t see how you could have found a fly in the can. Nevertheless, we are enclosing coupons good for two cans of Sea-Tasty tuna.

We hope this letter restores your confidence in us.

Sincerely,

Louise Writer

Enclosure [coupons]

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