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College of Administrative and Financial Sciences

Assignment 2

Deadline: 20/11/2021 @ 23:59

Course Name: Quality managementStudent’s Name
Course Code: 424Student’s ID Number:
Semester: First Semester 2021CRN:
Academic Year: 1442/1443 H

For Instructor’s Use only

Instructor’s Name:
Students’ Grade: Marks Obtained/Out of 5Level of Marks: High/Middle/Low


1. The Assignment must be submitted on Blackboard (WORD format only) via allocated folder.

2. Assignments submitted through email will not be accepted.

3. Students are advised to make their work clear and well presented, marks may be reduced for poor presentation. This includes filling your information on the cover page.

4. Students must mention question number clearly in their answer.

5. Late submission will NOT be accepted.

6. Avoid plagiarism, the work should be in your own words, copying from students or other resources without proper referencing will result in ZERO marks. No exceptions.

7. All answered must be typed using Times New Roman (size 12, double-spaced) font. No pictures containing text will be accepted and will be considered plagiarism).

8. Submissions without this cover page will NOT be accepted.

9. Assignment -2 should be submitted on or before the end of Week- 11 .

· The Assignment`s learning Outcomes:

In the 2nd assignment, the students are required to read thoughtfully the “ Nestlé Waters Unifying real-time visibility across 26 factories” case study , and answer the related questions, upon successful completion of the assignment the student should be able to:

1. State the importance of standardization and quality standards ( CLO2)

2. Use quality improvement tools and practices for continuous improvement to achieve the organizational change and transformation ( CLO3)

· Instructions to read the case study:

“ Nestlé Waters Unifying real-time visibility across 26 factories” case study

Access the below link to download the case study PDF:


“ Nestlé Waters Unifying real-time visibility across 26 factories”

case study

This case study demonstrates the application of change management inside Nestle Waters Company. In addition, it discusses the company need for quality improvement which encouraged its engineers to search for alternative system to collect and analyze their data. Read the case, by using your critical thinking skills answer the following questions:

1- Explain the driven reasons for changing the quality documentation system in the Nestle Waters. ( 1.5 mark )

2- Outline the change objectives for both Retail Manufacturing and Home and Office Manufacturing units. ( 1 mark )

3- How the InfinityQS® ProFicient™ system can control the operation processes? ( 1 mark )

4- Describe the management role in the change process? ( 1.5 mark )


1. ……

2. …….

3. ……

InfinityQS Case Study | Food & Beverage

Keeping Success Flowing Strong


Unifying Real-time Visibility Across 26 Factories Nestlé Waters meets consumer needs by keeping its wide variety of products flowing through strong distribution channels. The company has emerged as a substantial player in the bottled water market. That leadership position is strengthened by the company’s continuous improvement efforts—starting with a major initiative to improve quality and operational visibility across its production facilities.

Company Profile Nestlé Waters, the world’s leading bottled water company, has built a solid reputation on the quality and purity of its products.


Established in more than

100 countries

87 manufacturing sites operating in 30 countries

Portfolio of

48 brands

Annual revenue over

$8 billion

Market share of 11%

Central Statistical Process Control (SPC) solution enables visibility of production processes—across multiple facilities.

Real-time visibility tools enable more effective decision making.

Computerized data output eliminates need for manual documentation.

Reduction in manual documentation increases overall efficiency.

Real-time alarms—with assignable cause and corrective action entries—streamline quality control process.

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CASE STUDY | FOOD & BEVERAGE infinityqs.com | 2

The Need: Real-time, On-demand Information at Their Fingertips

Nestlé Waters had been using a cumbersome, paper-based system to collect and analyze data. When issues arose that required immediate attention, the company’s quality engineers had to disrupt operators on the production line to retrieve the necessary data.

Nestlé Waters’ goal was to implement a system that would enable them to easily monitor, review, and trend real-time quality data. In addition, they wanted to standardize on one solution—across all their facilities— to complement their existing IT infrastructure.

CASE STUDY | FOOD & BEVERAGE infinityqs.com | 3

InfinityQS Professional Services & Software

Facilitate Workflow After a thorough needs-analysis evaluation, Nestlé Waters determined that InfinityQS® solutions best satisfied their criteria for quality documentation and analysis. To accelerate and streamline the software implementation, the Nestlé Waters IT team leveraged InfinityQS Professional Services. These expert services are provided by teams of skilled, certified quality engineers, industrial statisticians, and Six Sigma Black Belts— all with extensive manufacturing experience.

The teams worked closely during all stages of the implementation, including planning, implementation design, and project management. From an IT standpoint, the implementation focused on two separate manufacturing units: Retail Manufacturing and Home & Office Manufacturing. They spread the implementation across 16 Retail sites, as well as eight Home & Office sites, and integrated them with corporate headquarters.

The Retail objectives were to: › Upgrade all factories to the latest InfinityQS software release

› Organize the purchase of PCs required for workstations

› Image new PCs to the Nestlé Waters standard and install InfinityQS

› Ensure that the project leader had all necessary rights and permissions to access the servers

The Home & Office objectives were to: › Format existing servers

› Install SQL databases and InfinityQS on the servers

› Purchase new PCs, image, put users in the user group, and grant necessary permissions and access

The Need: Real-time, On-demand Information at Their Fingertips

The Takeaway: InfinityQS solutions provide a high level of built-in configurability. If you are also looking for this level of flexibility, our Professional Services teams can help you configure your Quality Intelligence solution so that it works the way you do.


Track Trends to Make More Accurate

& Timely Decisions With InfinityQS solutions in place, Nestlé Waters now has real-time visibility over production processes—both within individual sites and at the corporate level across dozens of factories. By tracking trends in quality data, they are able to make more accurate and timely decisions about process improvements.

Nestlé Waters is using InfinityQS SPC software to review sampling frequency optimization and inline monitoring, as well as to track quality improvement projects such as:

Accelerating Process Improvements

Cap torque and application analysis, supporting retail factories in comparing different cap vendors

Lightweight bottle initiative, enabling process optimization to ultimately reduce unnecessary full bottle testing

Air-consumption process data capture automation, using analysis functions to optimize production processes

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Get Usable Insights for Employees

at Every Level Other improvements have come at a practical level. “You can read the data rather than having to decipher the writing of 150 different people. The data is at your fingertips,” said Julie Chapman, Quality Systems Manager at Nestlé Waters.

Nestlé Waters is also taking full advantage of InfinityQS’ real- time alarms. Any events that occur require assignable cause and corrective action entries. Plant floor operators review, evaluate, and respond to any events that occur—before they cause quality issues.

Improve Event Response Times

It is ultimately easier for the operator. Even with the minimal computer skills many of the operators had in the beginning, the overwhelming consensus is that they prefer using InfinityQS over a paper system.

Julie Chapman Quality Systems Manager, Nestlé Waters


CASE STUDY | FOOD & BEVERAGE infinityqs.com | 6

[email protected]


Copyright © InfinityQS International, Inc. All rights reserved.

For more information, visit www.infinityqs.com

About InfinityQS In business for more than 30 years, InfinityQS is the leading provider of Statistical Process Control (SPC) software and services to manufacturers worldwide. Our solutions automate data collection and analysis during the manufacturing process, so you can make real-time process improvement decisions and prevent defects before they occur. Developed by industrial statisticians using proven methodologies for quality analysis and control, InfinityQS solutions are saving leading manufacturers millions of dollars each year.mailto:[email protected]

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