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Week 3: Case Study – The CEO of Starbucks and the Practice of Ethical Leadership

Read the Case Study # 1  https://www.scu.edu/leadership-ethics/resources/the-ceo-of-starbucks-and-the-practice-of-ethical-leadership/ (Links to an external site.)  and answer the following questions. List the question followed by the answer in paragraph format.  Please explain your answers completely, providing details relying on class reading materials.  Your response for each question should be detailed and a minimum of 100 words per question.  (Helpful Note: Remember the  “who, what, when, why, where, and how” in writing your answers to the questions.)

Have fun with this assignment – you are the expert!!

1. Creating Community:  Did Johnson use Starbucks’ shared values as the cornerstone of his decision making after the arrests? Please explain.  Did his decision to close all Starbucks stores for unconscious bias training and to create a new “Third Space Policy” align with Starbucks’ mission and goals?  Did his handling of the incident promote positive relationships between employees and customers? Did it encourage a sense of connectedness and shared values?

2. Encouraging Ethical Conduct:  Did Johnson openly acknowledge that his decision was based in ethics and morality?  Did his apology and actions promote awareness of an ethical issue? Did it create a positive or negative difference in the communities Starbucks serves? Did it make a positive or negative difference for Starbucks employees and customers?

3. Showing Discipline in One’s Role:  Does Johnson explicitly accept responsibility for the incident and provide direction for a course correction? Does he identify ways to collaborate with others when necessary?  Does he show he understands what his role is in fixing this problem? 

4. Clarifying Culture:  Did Johnson clarify his values and the company’s values in his apology and with his subsequent actions?  Did Johnson’s apology and follow-up actions uphold Starbucks’ mission and core values? Did he identify gaps between stated and actual values?  Did Johnson’s apology help Starbucks employees figure out if their personal values align with the company’s?

5. Designing Ethical Systems:  Did Johnson’s actions have impact beyond Starbucks?  Did they sent a precedent for other companies to follow? Did his apology create a conversation about unconscious bias in the workplace? How do his apology and the subsequent follow-up actions compare to other companies and CEOs that have faced similar problems?

** APA format is not required due to this being a partially opinion based response, but academic collegiate level writing is expected. ***

Rubric

Case Study (1)

Case Study (1)
CriteriaRatingsPts
This criterion is linked to a learning outcomeUnderstanding of Concepts and TermsResponses show the student’s understanding of concepts and terms10 PtsExemplaryMasterful demonstration of understanding of concepts and terms8 PtsAccomplishedSkillful demonstration of understanding of concepts and terms6 PtsBeginningMinimal demonstration of understanding of concepts and terms0 PtsNot EvidentNo demonstration of understanding of concepts and terms10 pts
This criterion is linked to a learning outcomeUtilizing Chapter Concepts & Readings to Analyze CasePresented accurate & relevant information, appeared knowledgeable about the case studies assigned and the topic discussed, offered strategies for dealing with the problems identified in the case studies10 PtsExemplaryMasterful application of chapter concepts and readings to analyze case8 PtsAccomplishedSkillful application of chapter concepts and readings to analyze case6 PtsBeginningMinimal application of chapter concepts and readings to analyze case0 PtsNot EvidentNo application of chapter concepts to analyze case10 pts
This criterion is linked to a learning outcomeRule Applicatin/Analysi sAnalysis was provided for each question10 PtsExemplaryAll questions are answered and provide a masterful demonstration of an understanding of issues related to organizational ethics course learning outcomes.8 PtsAccomplishedAll questions are answered and provide a skillful demonstration of an understanding of issues related to organizational ethics course learning outcomes.6 PtsBeginningSome questions are not answered. Those that are answered provide little demonstration of an understanding of issues related to organizational ethics course learning outcomes.0 PtsNot EvidentNo questions are answered. No demonstration of an understanding of issues related to organizational ethics course learning outcomes.10 pts
This criterion is linked to a learning outcomeWritingAll “key facts’ are recorded and organized in a neat and orderly fashion – paragraph form with proper punctuation , document demonstrates excellent APA formatting skills10 PtsExemplaryMasterful attention to grammar, punctuation, and spelling. All sources are critically reviewed, documented and formatted following standard practices of the field (APA)8 PtsAccomplishedSkillful attention to grammar, punctuation, and spelling. Most sources are critically reviewed and documented following standard practices of the field (APA)6 PtsBeginningMinimal attention to grammar, punctuation, and spelling. Sources meet the minimum requirements for being critically reviewed and documented following standard practices of the field (APA)0 PtsNot EvidentNo attention to grammar, punctuation, and spelling. Insufficient sources and/or insufficient quality, critical review and documentation. Standard practices of the field are not followed.10 pts
This criterion is linked to a learning outcomeApplication of learned materialResponse shows the student’s capacity to apply learned material to new scenarios10 PtsExemplaryMasterful application of learned material to new scenarios8 PtsAccomplishedSkillful application of learned material to new scenarios6 PtsBeginningMinimal application of learned material to new scenarios0 PtsNot EvidentNo application of learned material to new scenarios10 pts
Total points: 50

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