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Overview

Your company has just hired your foreign friend to work in a middle-management position. As a new manager, she is interested in coaching her staff through their careers. Since you have lived in the United States for many years, your friend believes that you understand job coaching for a traditional American company. She wants to work with you and has many questions—some of which concern the manner in which cultural nuances related to religious customs, verbal and nonverbal communication, and so on may affect leadership roles

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Instructions

Write a 5–7 page paper in which you:

  1. Recommend whether your friend should assume the role of a job coach as soon as she begins her new position or wait until she has been a part of the company for a certain amount of time. Provide a rationale for your response.
  2. Determine two conflicts that could possibly arise as a result of asking people to work on days of religious significance. Propose concrete solutions for these two possible conflicts.
  3. Determine whether cultural factors could restrain the foreign manager from expressing his or her ideas readily. Provide a rationale for your response.
  4. Determine two actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Provide two examples to support your response.
  5. Predict two major conflicts that may arise out of nonverbal communication misunderstandings (for example, words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects). Suggest two actions that your friend could take in order to defuse these types of misunderstandings and thus make the workplace more harmonious. Justify your response.
  6. Use at least five quality academic resources in this assignment. Note: Wikipedia does not qualify as an academic resource.

This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.

The specific course learning outcome associated with this assignment is:

  • Determine how cultural nuances such as religious customs and nonverbal communication could impact leadership effectiveness.

SWS Sample Paper: The Aerospace Industry

Maria Young SWS100

Professor Smith

July 31, 2020

2

The Aerospace Industry

The aerospace industry plays a critical role in the economy as it is a major mode of

transportation for professional and personal travel. According to Business Insider journalist,

Frank Holmes, there are many airline companies, and the seven largest U.S. airlines include

Delta, Southwest, American, United, Alaska, JetBlue, and Spirit (1). Although airline travel is

an efficient way for individuals to connect, with advances in technology there is some decline

in travel for business purposes. The airline industry’s future is closely related to its

development of goods and services, significant technological and economic factors, and critical

industry trends.

Goods and Services

The airline industry provides a service in that it enables passengers to travel using

different types of planes and routes, based on different airlines. More airlines are also starting

to sell additional goods and services such as credit cards with airline miles, with the goal that

this will create loyalty to travel with a specific airline company. With respect to the service

provided by airlines, individuals will also see differences in price values based on their travel

preferences, such as the time of day, location of travel, type of aircraft, seating preferences

(first class versus economy), number of stops, and how early or late the flight was booked.

There are also additional factors that would impact the goods and services provided within this

industry because travel can be either domestic or international, and longer flights often provide

more services and amenities.

Economic Concepts

There are many economic concepts that relate to the airline industry, but this brief will

focus on the Law of Supply and Law of Demand. The Law of Supply would imply that airlines

3

have the goal of maximizing their profit by having more flights running and charging a more

expensive price. Also, these airline companies would not want to send empty flights, so they

would also try to find flight times that might maximize their number of passengers per flight.

The Law of Demand would imply that customers will travel more if prices decline and are

more affordable.

There are often last-minute sales from the airline companies that are posted online with

the goal of encouraging more individuals to travel, since the price was reduced. Although

airlines will not receive full price on this individual’s ticket purchase, it will still help them to

reach their flight capacity. Another important economic concept that stems from these ideas of

supply and demand is competition. As prices and travel options fluctuate, individuals may look

at different travel alternatives or different airlines to reduce costs, leading airline companies to

evaluate their prices daily in comparison with competitor’s rates.

Economic Trend

Currently, there are over “42,000 flights and 2.5 million passengers” (Federal Aviation

Administration, 2). However, one notable trend over the past decade is an overall decrease in

business travel, as seen in the visual below from Snyder (3):

4

In conclusion, as technology continues to advance, it will be interesting to see

what happens in the future, especially as both first (or business) and economy class

travel are on the decline.

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Sources

1. Frank Holmes. 2016. These Are the 7 Biggest US Airlines.

http://www.businessinsider.com/these-are-the-7-biggest-airlines-2016-4#1-delta-7

2. Federal Aviation Administration. 2017. Air Traffic by the Numbers.

https://www.faa.gov/air_traffic/by_the_numbers/

3. Brett Snyder. 2009. December Premium Air Traffic Down More Than 13 Percent.

https://www.cbsnews.com/news/december-premium-air-traffic-down-more-than-13-

percent/

Unacceptable NeedsImprovement Competent Exemplary

Recommend whether your friend should assume the role of a job coach as soon as she begins her new position or wait until she has been a part of the company for a certain amount of time. Provide a rationale for your response.

0 (0.00%) Did not submit or did not recommend whether your friend should assume the role of a job coach as soon as she begins her new position or wait until she has been a part of the company for a certain amount of time. Did not submit or did not provide a rationale for your response.

12 (7.50%) Partially recommend whether your friend should assume the role of a job coach as soon as she begins her new position or wait until she has been a part of the company for a certain amount of time. Partially provided a rationale for your response.

13.6 (8.50%) Satisfactorily recommend whether your friend should assume the role of a job coach as soon as she begins her new position or wait until she has been a part of the company for a certain amount of time. Satisfactorily provided a rationale for your response.

16 (10.00%) Thoroughly recommend whether your friend should assume the role of a job coach as soon as she begins her new position or wait until she has been a part of the company for a certain amount of time. Thoroughly provided a rationale for your response.

Determine two conflicts that could possibly arise as a result of asking people to work on days of religious significance. Propose concrete solutions for these two possible conflicts.

0 (0.00%) Did not submit or did not determine two conflicts that could possibly arise as a result of asking people to work on days of religious significance. Did not submit or did not propose concrete solutions for these two possible conflicts.

18 (11.25%) Partially determined two conflicts that could possibly arise as a result of asking people to work on days of religious significance. Partially proposed concrete solutions for these two possible conflicts.

20.4 (12.75%) Satisfactorily determined two conflicts that could possibly arise as a result of asking people to work on days of religious significance. Satisfactorily proposed concrete solutions for these two possible conflicts.

24 (15.00%) Thoroughly determined two conflicts that could possibly arise as a result of asking people to work on days of religious significance. Thoroughly proposed concrete solutions for these two possible conflicts.

Determine whether cultural factors could restrain the foreign manager from expressing his or her ideas readily. Provide a rationale for your response.

0 (0.00%) Did not submit or did not determine whether cultural factors could restrain the foreign manager from expressing his or her ideas readily. Did not submit or did not provide a rationale for your response.

12 (7.50%) Partially determined whether cultural factors could restrain the foreign manager from expressing his or her ideas readily. Partially provided a rationale for your response.

13.6 (8.50%) Satisfactorily determined whether cultural factors could restrain the foreign manager from expressing his or her ideas readily. Satisfactorily provided a rationale for your response.

16 (10.00%) Thoroughly determined whether cultural factors could restrain the foreign manager from expressing his or her ideas readily. Thoroughly provided a rationale for your response.

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Description: w09a1 – Helping an International Friend Develop as a Team Leader ExitExit

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Unacceptable NeedsImprovement Competent Exemplary

Determine two actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Provide two examples to support your response.

0 (0.00%) Did not submit or did not determine two actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Did not submit or did not provide two examples to support your response.

24 (15.00%) Partially determined two actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Partially provided two examples to support your response.

27.2 (17.00%) Satisfactorily determined two actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Satisfactorily provided two examples to support your response.

32 (20.00%) Thoroughly determined two actions that you can take in order to prepare yourself and your friend to become multicultural leaders. Thoroughly provided two examples to support your response.

Predict two major conflicts that may arise out of nonverbal communication misunderstandings (for example, words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects, etc.). Suggest two actions that your friend could take in order to defuse these types of misunderstandings and thus make the workplace more harmonious. Justify your response.

0 (0.00%) Did not submit or did not predict two major conflicts that may arise out of nonverbal communication misunderstandings (for example, words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects, etc.). Did not submit or did not suggest two actions that your friend could take in order to defuse these types of misunderstandings and thus make the workplace more harmonious. Did not submit or did not justify your response.

24 (15.00%) Partially predicted two major conflicts that may arise out of nonverbal communication misunderstandings (for example, words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects, etc.). Partially suggested two actions that your friend could take in order to defuse these types of misunderstandings and thus make the workplace more harmonious. Partially justified your response.

27.2 (17.00%) Satisfactorily predicted two major conflicts that may arise out of nonverbal communication misunderstandings (for example, words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects, etc.). Satisfactorily suggested two actions that your friend could take in order to defuse these types of misunderstandings and thus make the workplace more harmonious. Satisfactorily justified your response.

32 (20.00%) Thoroughly predicted two major conflicts that may arise out of nonverbal communication misunderstandings (for example, words misinterpreted, hand gestures, looks, shoulder shrugs, names of objects, etc.). Thoroughly suggested two actions that your friend could take in order to defuse these types of misunderstandings and thus make the workplace more harmonious. Thoroughly justified your response.

Five references. 0 (0.00%) No references provided.

6 (3.75%) Does not meet the number of required references; some or all references are poor-quality choices.

6.8 (4.25%) Meets the number of required references; all references are high-quality choices.

8 (5.00%) Exceeds the number of required references; all references are high-quality choices.

Writing mechanics, grammar, and formatting.

0 (0.00%) Serious and persistent errors in grammar, spelling, punctuation, and formatting.

6 (3.75%) Partially free of errors in grammar, spelling, punctuation, and formatting.

6.8 (4.25%) Mostly free of errors in grammar, spelling, punctuation, and formatting.

8 (5.00%) Error-free or almost error-free grammar, spelling, punctuation, and formatting.

Unacceptable NeedsImprovement Competent Exemplary

Appropriate use of SWS in-text citations and a reference section.

0 (0.00%) Lack of in-text citations, lack of a reference section, or lack of both.

6 (3.75%) In-text citations and references are provided, but they are only partially formatted correctly in SWS style.

6.8 (4.25%) Most in-text citations and references are provided, and they are generally formatted correctly in SWS style.

8 (5.00%) In-text citations and references are error-free or almost error-free and are consistently formatted correctly in SWS style.

Information literacy and integration of sources.

0 (0.00%) Serious errors in the integration of sources, such as intentional or accidental plagiarism, or failure to use in- text citations.

6 (3.75%) Sources are partially integrated using effective techniques of quoting, paraphrasing, and summarizing.

6.8 (4.25%) Sources are mostly integrated using effective techniques of quoting, paraphrasing, and summarizing.

8 (5.00%) Sources are consistently integrated using effective techniques of quoting, paraphrasing, and summarizing.

Clarity and coherence of writing.

0 (0.00%) Information is confusing to the reader and fails to include reasons and evidence that logically support ideas.

6 (3.75%) Information is partially clear with minimal reasons and evidence that logically support ideas.

6.8 (4.25%) Information is mostly clear and generally supported with reasons and evidence that logically support ideas.

8 (5.00%) Information is provided in a clear, coherent, and consistent manner with reasons and evidence that logically support ideas.

Name:w09a1

Description:w09a1 – Helping an International Friend Develop as a Team Leader ExitExit

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