1. Review the Roles of Line Management and Social Network and Information Technology sections. Note the various roles in the organization and note the similarities and differences within each role.
2. Also, note how innovation technology management shapes how we communicate amongst coworkers within an organization.
3. This week we focus on the knowledge management cycle noted in Figure 5.3 in the Information Technology and Organizational Learning text. Note the various aspects of knowledge management, continuous innovation, and competitive advantage and how they integrate with one another.
School of Computer & Information Sciences ITS-631 Operational Excellence Chapter 5 – Information Systems for Business and Beyond (2019)
understand the history and development of networking technologies;
define the key terms associated with networking technologies;
understand the importance of broadband technologies; and
describe organizational networking.
Brief History of the Internet
The Internet and the World Wide Web
Review the Sidebar: An Internet Vocabulary Lesson
The Dot-Com Bubble
Read the Sidebar: E-mail is the Killer App for the Internet AND The Internet and the World Wide Web Are Not the Same Thing
The Growth of High Speed Internet
1200bps to 56,000 bps
Started out with dial up (could take 24 minutes or more to just download a song)
Minimum of 256,000 bps
Average home broadband =12 Mbps and 125 Mbps
Wi-Fi – takes an Internet signal and converts it to radio waves
Bluetooth – enables functions on mobile devices
VOIP and Organizational Networking
VOIP – allows analog signals to be converted to digital signals then transmit over the network
LAN – local area network
WAN – wide area network
Client-Server, Intranet, and Extranet
Stand alone devices work together on a network
An organizational web-based resource for users internal to the organization
Used for external collaboration with an organizations users
Can be used for data storage capacity on the Internet
Bourgeous, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond. Retrieved from https://opentextbook.site/informationsystems2019/.
School of Computer & Information Sciences ITS-631- Operational Excellence Chapter 5 – Information Technology and Organizational Learning
The Role of Line Management
Role of Middle/ Line Management
Possess an effective combination of skills that can provide positive strategic learning infrastructures
Understand the core issues of productivity in relation to competitive operations and ROI
Close to the day-to-day operations
Determine how new processes can be implemented
Usually manage an entire business unit
Have ROI responsibilities
Have middle managers reporting to them
Managers of managers
Executives in training
Have supervisory employees who report to them
Do not carry the responsibility for a budget line unit
Lowest-level middle manager
Manage operational personnel within the department
Management Vectors /Organizational Tier
Knowledge Management = competitive advantage of organizations depends on their ability to create, transfer, utilize, and protect difficult to intimate knowledge assets.
Tacit knowledge to responsive organizational dynamism
Organizational change is important to understand within organizational learning
The amount of change required is increasing due to ever-changing technology.
Understanding the external environment
Evaluation of the inside of the organization
Readiness of the organization
Cultural change as inevitable
Making the case for change
Change Management for IT Organizations
Gain Support for change from employees and non-IT managers
Implement change along measurements for the work so that the results of the change are clearly determined.
Implement a new culture of collaboration in which employees share more information and work in more teams.
Raise the level of awareness of the technology process and work so that there is less of a tendency for reversion.
Implement an ongoing measurement process for the work to detect any problems.
Social Networks and Information Technology
The expansion of social networks through the use of innovations changes the way information flows in and out of an organization.
Controls typically manifest themselves in the form of new processes and procedures.
Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9