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1. Review the Roles of Line Management and Social Network and Information Technology sections.  Note the various roles in the organization and note the similarities and differences within each role. 

2. Also, note how innovation technology      management shapes how we communicate amongst coworkers within an organization. 

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3. This week we focus on the knowledge management cycle noted in Figure 5.3 in the Information Technology and Organizational Learning text. Note the various aspects of knowledge management, continuous innovation, and competitive advantage and how they integrate with one another.

School of Computer & Information Sciences ITS-631 Operational Excellence Chapter 5 – Information Systems for Business and Beyond (2019)

Learning Objectives

understand the history and development of networking technologies;

define the key terms associated with networking technologies;

understand the importance of broadband technologies; and

describe organizational networking.

Brief History of the Internet


The Internet and the World Wide Web


Review the Sidebar: An Internet Vocabulary Lesson

The Dot-Com Bubble

Web 2.0

Read the Sidebar: E-mail is the Killer App for the Internet AND The Internet and the World Wide Web Are Not the Same Thing

The Growth of High Speed Internet



1200bps to 56,000 bps

Started out with dial up (could take 24 minutes or more to just download a song)

High Speed

Minimum of 256,000 bps

Average home broadband =12 Mbps and 125 Mbps

Wireless Networking

Wi-Fi – takes an Internet signal and converts it to radio waves

Mobile Network

Bluetooth – enables functions on mobile devices

VOIP and Organizational Networking

VOIP – allows analog signals to be converted to digital signals then transmit over the network

Organizational Networking

LAN – local area network

WAN – wide area network

Client-Server, Intranet, and Extranet

Client- Server

Stand alone devices work together on a network


An organizational web-based resource for users internal to the organization


Used for external collaboration with an organizations users


Can be used for data storage capacity on the Internet


Bourgeous, D., Smith, J., Wang. S., Mortati, J. (2019). Information Systems for Business and Beyond. Retrieved from https://opentextbook.site/informationsystems2019/.

School of Computer & Information Sciences ITS-631- Operational Excellence Chapter 5 – Information Technology and Organizational Learning

The Role of Line Management

Role of Middle/ Line Management

Possess an effective combination of skills that can provide positive strategic learning infrastructures

Understand the core issues of productivity in relation to competitive operations and ROI

Close to the day-to-day operations

Determine how new processes can be implemented

Line Management

Usually manage an entire business unit

Have ROI responsibilities

Have middle managers reporting to them

Managers of managers

Executives in training

First-Line Managers

Manage nonmanagers

Have supervisory employees who report to them

Do not carry the responsibility for a budget line unit


Lowest-level middle manager

Manage operational personnel within the department

Management Vectors /Organizational Tier

Knowledge Management

Knowledge Management = competitive advantage of organizations depends on their ability to create, transfer, utilize, and protect difficult to intimate knowledge assets.

Tacit knowledge to responsive organizational dynamism

Change Management

Organizational change is important to understand within organizational learning

The amount of change required is increasing due to ever-changing technology.

Understanding the external environment

Evaluation of the inside of the organization

Readiness of the organization

Cultural change as inevitable

Making the case for change

Sustaining change

Change Management for IT Organizations

Gain Support for change from employees and non-IT managers

Implement change along measurements for the work so that the results of the change are clearly determined.

Implement a new culture of collaboration in which employees share more information and work in more teams.

Raise the level of awareness of the technology process and work so that there is less of a tendency for reversion.

Implement an ongoing measurement process for the work to detect any problems.

Social Networks and Information Technology

The expansion of social networks through the use of innovations changes the way information flows in and out of an organization.

Controls typically manifest themselves in the form of new processes and procedures.


Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9

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