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In determining your customer service model, there are four core tools to consider: philosophy, standards, service, and a checklist. Include a narrative to answer the following:

  • What is your service philosophy? How does your philosophy define your true service (the what you do) and answer how you should serve your customer (the how you do it)?
  • What are your service standards? Place these in priority order.
  • Complete one service map (submit your second map).
    • What steps are mediocre services?
    • What would excellent customer service look like?
    • Remap your service map with these excellent service blocks.
  • Based on your philosophy, standards, and mapping, what are your service outcomes?

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