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following the documents and complete part C of the paper. my part is part C.

Our product the Mirror presented by Lululemon focusing on the services of virsual 3D try-on feature that will satisfy the needs of our customers, praticularly in this demographaic segmnets described below.

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“Our vision for our store was to create more than a place where people could get gear to sweat in, we wanted to create a community hub where people could learn and discuss the physical aspects of healthy living, mindfulness and living a life of possibility.” Lululemon is more than a

company that provides customers with yoga, running, training, and workout outfits. To some degree, they create a community where people are able to connect with other people and pursue an inspiring lifestyle. Unlike other potential competitors such as Peloton, Lululemon creates a trend of the combination of athletic and leisure. When Lululemon first entered the market, they used the strategy of “community building” which is to accurately target the customers by selling their outfits to yoga class students and let the products get popular within the yoga community. Aligning with the initial branding strategy, we still stick with the community-based branding and enlarge our customer base by advocating inclusiveness and diversity.

The most important point of our strategy is to let the customers feel the belongingness to a “community” either it’s yoga, workout or other. Here we plan to develop “The Mirror” by adding virtual try-on functions which also include automatic recommendations of outfits according to one’s personal preferences. To brand the product, we propose to further solidate our customers’ belongingness to the community and further advocate “inclusiveness” of our community, which echoes our corporate social responsibility – we keep striving to create a community where everyone can comfortably pursue their lifestyle, find the most suitable outfits, and achieve the best version of themselves. In order to show people our inclusiveness, we can invite models of different races, different genders, and different body shapes to use our product as our product ambassadors and show their experiences in forms of fancy videos.

Firstly, in the video, models can show that they are able to quickly and freely try on any outfits they like without worrying about whether certain sizes or colors they like are available or not. Also, unlike trying on clothes in a physical store, they can choose whatever they like to wear without concerns about privacy problems. Lululemon wants to embrace any preferences and interests the customers could have and help people in any kind of body shapes find their best outfit. Now, The Mirror would help the Lululemon achieve this.

In addition, this strategy solidates customers’ good feelings with this brand by letting them associate their own identity with our models’. Since people can feel stronger belongingness to a community when they see someone similar there, by showing how different people enjoy the experiences given by The Mirror, customers from different “groups” are more likely to embrace the value of this product and join the “community”. Our alternative strategy is to echo with the sustainability of our brand by showing that we are using environmentally friendly materials. Compared with our alternative strategy, this branding strategy can more accurately target certain groups of people and might be more powerful because it directly appeals to a certain identity of potential customers.

Further, a socially responsible brand can better gain a trustworthy reputation in society. Inclusiveness and diversity has been a significant topic. Especially, during the pandemic, the racism problems have been brought up and given a lot of attention. Compared to this strategy, our primary choice can better take advantage of the situation to facilitate our informational value such as accountability, trustworthiness and ethics.

Virtual Try On!!

Demographic :

Income, education, and class changes (mingled with economic trends)

Shifting racial or ethnic composition

Generational trends: Aging baby boomers, Millennials establishing careers, Gen-Z

entering adulthood


Short & long-term changes

Macroeconomic Factors (interest rates,

inflation, business cycle)

Consumer Income




Smart Home technology


Face recognition

AI and automation

Location data

5G connectivity


Part A: Tiffany Chin

Mirror with additional feature of virtual try on clothing

Part B: Tiffany Chin

Demographic, Economic, Technology

1. Demographic Segmentation

2. Psychographic Segmentation

3. Geographic Segmentation

4. Behavioral Segmentation

Part C: Donny


1. Age ()

2. Gender, currently with Yoga community onlying targeting females, but with the mirror we are offering we can expand our customer base to males as well.

3. social status (education, income, family background), ethnicity )

Part D: Part c Segmentation – Christine & Neil

1. Nike & Nordstrom (own software)

2. Convenience (not to the physical store, virtual tryon at home)

3. Safety (virtual try on at home (Covid), no more stealing of products)

4. Enriched the customer based (more functions)

5. Capability (already have the clothes (all items on the website))

6. Privacy & Safety ()

7. Safety

8. Current issues: one mirror in the main fitting room.

9. Reduce supply chain pressure (less stock)

10. Personalized with own clothes (different outfit)

11. Nike, Adidas, Under Armor (current competitors within the same fitness clothes industries)

Part E: sub-brand, – Katherine

1. Informational

2. Symbolic value

3. Performance value


Branding Strategy (CSR): Katherine

1. Sustainability

a. Socially responsible brand (Labor, Employee, Customers)

b. Environmental: Materials used

2. Inclusive

a. Different Race

b. Different sizes (for people’s any body shape/size)

c. Different sex

Alternative Strategy

1. Sustainability

a. Socially responsible brand (Labor, Employee, Customers)

b. Environmental: Materials used

2. CSR



1. Make use of existing clothes

2. Strong brand with strong network/community

3. Mirror has pre-existing technology needed for the virtual try on the feature (IT)

4. Experienced stylists (for additional assistance in what products to choose)


1. High price point

2. Cannibalization – customers no longer want to purchase in physical stores

3. No partnerships with other companies or people (vs. competitors like Nike doing collabs and partnerships via NBA)

4. Smaller customer base – mostly yoga and female?


1. Virtual try-is not popular yet – rather new area (less competition)

2. COVID-19 – people are more likely to use this service because they stay home – people may also continue to be more aware of safety precautions post-COVID

3. Being able to expand to further markets because the feature is virtual (tapping into another market)

4. Being more yoga based (marketplace not fully tapped into so lululemon is able to shape the market)


1. Competitors also entering the virtual try-on market

2. Discretionary spending declining due to COVID-19

3. Supply chain disruptions – chip shortage/products

4. COVID-19 increase people’s willingness to try-on at home and not sharing changing rooms and clothes with others


The 4 basic types of market segmentation are:

1. Demographic Segmentation

2. Psychographic Segmentation

3. Geographic Segmentation

4. Behavioral Segmentation

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