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Sub: Operational Excellence 

Resistance to change is a normal everyday aspect in the workplace.  Note what happens to the organizational climate when this resistance occurs and any tactics to reduce negative connotations when dealing with change. 

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APA 7 format 

School of Computer & Information Sciences ITS-631- Operational Excellence Chapter 1 – Information Technology and Organizational Learning


The book reviews from a personal perspective the explanation of IT, organizational learning, and the practical relationship between IT and organizational learning.

Utilizes the Ravell Corporation examples throughout the book

A New Approach

Fix the Problem

Gather Information

Single loop and double-loop learning

The Blueprint for Integration – day-to-day operations

Enlisting Support

Assessing Progress

Resistance in the Ranks and Line Management

Resistance in the Ranks

Political behavior can be detrimental to organizational learning effort

Line Management to the Rescue

Critical for success in transformational situations

IT Begins to reflect

Defining an Identity for IT

Who we are and what is our purpose

Implementing the Integration: A Move toward Trust and Reflection

Through credibility

Key Lessons

Defining Reflection and Learning for an Organization

Working toward a Clear Goal

Commitment to Quality

Teaching Staff “Not to Know”

Transformation of Culture

Alignment with Administrative Departments

Vitally important to integrate IT with various departments to increase adoption of organizational learning


Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9

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