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Assignment 2: Relationship Building at Work

Student’s name

SOC 101

Michael Palmer

April 24, 2021

StatusRoleHow did this person’s status or role impact how they engaged or collaborated with others to complete the project?
Rita
Nimish
Dave
Ernesto
Relationship-Building Strategy
Rita
Nimish
Dave
Ernesto
Collaboration StrategyHow did the team use that strategy?
1.
2.

Explain why collaboration and relationship building are important in professional and personal life.

8/25/2020

https://blackboard.strayer.edu/webapps/rubric/do/course/manageRubrics?dispatch=view&context=course&rubricId=_859037_1&course_id=_273455_1 1/2

Assignment 2 Rubric

Assignment 2: Relationship Building at Work

Levels of Achievement

Criteria UnacceptableBelow 60% F Needs Improvement 65% D

Fair 75% C Proficient85% B Exemplary 100% A

SOC101-A2-1 1. Identifies the role and status of each member of the group.

0.00 % Does not identify the correct role and status for members of the group OR does not answer the question.

65.00 % Identifies an acceptable role or status for some members of the group.

75.00 % Identifies an acceptable role or status for most members of the group.

85.00 % Identifies an acceptable role and status of each member of the group.

100.00 % Clearly identifies the role and status of each member of the group.

SOC101-A2-2 2. Explains why each role and status is important to achieving the overall goal.

0.00 % Explains how some members’ roles and statuses impacted how they engaged and collaborated with others, but the explanation is unclear, OR does not submit.

65.00 % Partially explains how some members’ roles and statuses impacted how they engaged and collaborated with others.

75.00 % Sufficiently explains how some members’ roles and statuses impacted how they engaged and collaborated with others.

85.00 % Sufficiently explains how most members’ roles and statuses impacted how they engaged and collaborated with others.

100.00 % Clearly explains how each member’s role and status impacted how they engaged and collaborated with others.

SOC101-A2-3 3. Identifies the relationship strategy for each team member (using evidence from the scenario and profiles).

0.00 % Fails to identify the relationship strategy for most team members OR does not submit.

65.00 % Identifies the relationship strategy for some team members.

75.00 % Identifies the relationship strategy for some team members (using evidence from the scenario and profiles).

85.00 % Sufficiently identifies the relationship strategy for most team members (using evidence from the scenario and profiles).

100.00 % Clearly identifies the relationship strategy for each team member (using evidence from the scenario and profiles).

Name

Description

Rubric Detail

Weight 15.00%

Weight 20.00%

Weight 25.00%

8/25/2020 tempSOC10110xcrane

https://blackboard.strayer.edu/webapps/rubric/do/course/manageRubrics?dispatch=view&context=course&rubricId=_859037_1&course_id=_273455_1 2/2

Levels of Achievement

Criteria UnacceptableBelow 60% F Needs Improvement 65% D

Fair 75% C Proficient85% B Exemplary 100% A

SOC101-A2-4 4. Identifies two (2) collaborative strategies that the team members used to complete their project. Provides evidence to illustrate how they used those strategies.

0.00 % Fails to clearly identify a collaborative strategy that the team members used to complete their project OR does not submit.

65.00 % Identifies at least one (1) collaborative strategy that the team members used to complete their project.

75.00 % Identifies at least one (1) collaborative strategy that the team members used to complete their project. Uses some verbiage from the profiles to illustrate the strategy.

85.00 % Identifies two (2) collaborative strategies that the team members used to complete their project. Provides sufficient evidence to illustrate how they used those strategies.

100.00 % Clearly identifies two (2) collaborative strategies that the team members used to complete their project. Provides clear evidence to illustrate how they used those strategies.

SOC101-A2-5 5. Explains why collaboration and relationship building are important in personal and professional life.

0.00 % Fails to identify why relationship building or collaboration are important.

65.00 % Insufficiently identifies why collaboration or relationship building are important.

75.00 % Partially explains why collaboration and relationship building are important in personal and professional life using anecdotal evidence.

85.00 % Sufficiently explains why collaboration and relationship building are important in personal and professional life.

100.00 % Clearly explains why collaboration and relationship building are important in personal and professional life using information from the assignment and/or webtext.

Weight 20.00%

Weight 20.00%

Communicating professionally and ethically is an essential skill set we teach at

Strayer. The following guidelines ensure:

·· Your writing is professional

·· You avoid plagiarizing others

·· You give credit to others in your work

 Review Strayer’s Academic Integrity Policy in the Student Handbook.

 Bookmark the SWS website for additional SWS resources.

 Visit the SWS YouTube page to view helpful SWS videos.

Fall 2020http://studenthandbook.strayer.edu/Student-Disciplinary-and-Grievance-Policies-and-Procedures/Academic-Integrity-Policyhttps://library.strayer.edu/swshttps://www.youtube.com/playlist?list=PLSvmYamJpLX5DN_56vyQqN4VzitwJU-9r

Strayer Writing Standards 2

� Include page numbers.

� Use 1-inch margins.

� Use numerals (1, 2, 3, and so on) or spell out numbers (one, two, three, and so on).

� Double space body text in the assignment.

� Use consistent 12-point font.

� Use section headings to divide separate content areas. Center the section headings on the page, be consistent, and include at least two section headings in the assignment.

� Include the assignment title, your name, course title, your professor’s name, and the date of submission on a separate page (first page of submission).

� Use appropriate language and be concise.

� Write in active voice when possible. Find tips here.

� Use spelling/grammar check and proofread to keep work error free.

� Choose a point of view (first, second, or third person) as required by assignment guidelines.

� Provide credible sources to support your ideas/work when required. Find tips here.

� Cite sources throughout your work when you borrow someone else’s words or ideas.

� Don’t forget: Cite and add your textbook to the Source List if used as a source.

� Include a Sources List when the assignment requires research or if you cite the textbook.

� Type “Sources” centered horizontally on the first line of the Source List page.

� Record the sources that you used in your assignment in a numbered list (see Giving Credit to Authors and Sources section).

Essay/Paper Guidelines

Design

Title Page

Develop

Cite Credible Sources

Build a Sources List

Use these rules when working on an essay!https://ask.library.strayer.edu/faq/323416https://library.strayer.edu/research_strategies/

Strayer Writing Standards 3

� Use the provided template to format the assignment.

� Generally not required. If it is required, include the assignment title, your name, course title, your professor’s name, and the date of submission on a separate page (first page of submission).

� Use appropriate language and be concise.

� Write in active voice when possible. Find tips here.

� Use spelling/grammar check and proofread to keep work error free.

� Choose a point of view (first, second, or third person) as required by assignment guidelines.

� Specific assignment guidelines may override these standards. When in doubt, follow specific assignment guidelines first.

� Provide credible sources to support your ideas/work when required. Find tips here.

� Cite sources throughout your work when you borrow someone else’s words or ideas.

� Don’t forget: Cite and add your textbook to the Source List if used as a source.

� Complete the provided Source List when the assignment requires research or if you cite the textbook.

� If no specific area exists in the template, consult the assignment and instructor guidelines for appropriate source credit methods.

� Cite sources throughout your assignment when you borrow someone else’s words or ideas.

� When quoting or paraphrasing a source, include the source number in parentheses after the body text where you quote or paraphrase.

Templated Assignment Guidelines

Design

Title Page

Develop

Cite Credible Sources

Build a Source List

Use these rules when working on a written assignment that is not explicitly an essay!https://ask.library.strayer.edu/faq/323416https://library.strayer.edu/research_strategies/

Strayer Writing Standards 4

� Use a background color or image on slides.

� Use Calibri, Lucida Console, Helvetica, Futura, Myriad Pro, or Gill Sans font style.

� Use 28–32-point font size for the body of your slides (based on your chosen font style). Avoid font sizes below 24-point.

� Use 36–44-point font size for the titles of your slides (based on chosen font style).

� Limit slide content (7 or fewer lines per slide and 7 or fewer words per line).

� Number slides when the assignment requires 3 or more slides. Place numbers wherever you like (but be consistent).

� Include appropriate images that connect directly to the slide content or presentation content.

� Include the assignment title, your name, course title, your professor’s name, and the date of submission on a separate slide (first of submission).

� Use appropriate language and be concise.

� Write in active voice when possible. Find tips here.

� Use spelling/grammar check and proofread to keep work error free.

� Provide credible sources to support your ideas/work when required. Find tips here.

� Cite sources throughout your work when you borrow someone else’s words or ideas.

� Don’t forget: Cite and add your textbook to the Source List if used as a source.

� Sources may be provided on a slide-by-slide basis (providing Source List entries at bottom of slide where source referenced) or in a comprehensive Source List at the end of slideshow.

� Include a Sources List slide when assignment requires research or if you cite the textbook.

� Type “Sources” centered horizontally on the first line of the Source List slide.

� Provide sources used in your assignment in a numbered list (see Giving Credit to Authors and Sources section).

PowerPoint/Slideshow Guidelines

Design

Title Page

Develop

Cite Credible Sources

Build a Sources List

Use these rules when working on a PowerPoint or slideshow assignment!https://ask.library.strayer.edu/faq/323416https://library.strayer.edu/research_strategies/

Strayer Writing Standards 5

� Use consistent 12-point font.

� Include appropriate images or media links that connect directly to discussion topic/content.

� Use appropriate language and be concise.

� Write in active voice when possible. Find tips here.

� Use spelling/grammar check and proofread to keep work error free.

� Provide credible sources to support your ideas/work when required. Find tips here.

� Cite sources throughout your discussion response when you borrow someone else’s words or ideas.

� Cite quotes and paraphrases correctly: Include the source number in parentheses after the body text where quotation or paraphrasing occurs.

� Don’t forget: Cite and add your textbook to the Sources List if used as a source.

� Type the word “Sources” at the end of your post, and below that include a list of any sources that you cited.

� Number all sources in the order they appear.

Discussion Post Guidelines

Design

Develop

Cite Credible Sources

Use these rules when working on a Discussion Forum post or response!

For more information on building a Source List Entry, see Source List section.

SAMPLE POST:

The work is the important part of any writing assignment. According to Smith, “writing things down is the biggest challenge” (1). This is significant because…

Sources 1. William Smith. 2018. The Way Things Are. http://

www.samplesite.com/writing

If you pulled information from more than one source, continue to number the additional sources in the order that they appear in your post.

SAMPLE POST:

The work is the important part of any writing assignment. According to Smith, “writing things down is the biggest challenge” (1). This is significant because…

The other side of this is also important. It is noted that “the act of writing isn’t important as much as putting ideas somewhere useful” (2).

Sources 1. William Smith. 2018. The Way Things Are. http://

www.samplesite.com/writing 2. Patricia Smith. 2018. The Way Things Really Are.

http://www.betterthansample.com/tiger

 Exampleshttps://ask.library.strayer.edu/faq/323416https://library.strayer.edu/research_strategies/

Strayer Writing Standards 6

Credit to Authors and Sources

Option #1: Paraphrasing

Rewording Source Information in Your Own Words · Rephrase source information in your own words. Avoid

repeating the same words of the author.

· Remember, you cannot just replace words from the original sentence.

· Add the author’s last name and a number to the end of your paraphrase as a citation (which will be the same on your Source List).

 Examples

ORIGINAL SOURCE

“Writing at a college level requires informed research.”

PARAPHRASING

As Harvey wrote, when writing a paper for higher education, it is critical to research and cite sources (1).

When writing a paper for higher education, it is imperative to research and cite sources (Harvey, 1).

Option #2: Quoting

Citing Another Person’s Work Word-for-Word · Place quotation marks at the beginning and end of quoted

information.

· Limit quotes to two or fewer sentences (approximately 25 words) at a time.

· Do not start a sentence with a quotation.

· Introduce and explain quotes within the context of your paper.

· Add the author’s last name and a number to the end of the quote as a citation (which will be the same on your Source List).

 Examples

ORIGINAL SOURCE

“Writing at a college level requires informed research.”

QUOTING

Harvey wrote in his book, “Writing at a college level requires informed research” (1).

Many authors agree, “Writing at a college level requires informed research” (Harvey, 1).

Use these rules for using evidence and creating in-text citations!

General Credit · Credit quoted or paraphrased sources using an in-text citation. An in-text citation includes the primary author’s last name and

the number of the source from the Source List.

· Before using any source, first determine its credibility. Then decide if the source is appropriate and relevant for your project. Find tips here.

· Well-researched assignments have at least as many sources as pages (see assignment instructions).https://library.strayer.edu/research_strategies/evaluatehttps://library.strayer.edu/research_strategies/evaluate

Strayer Writing Standards 7

Web sources are accessed through an internet browser.

Home Pages A home page loads when typing a standard web address. For instance, typing Google.com into any web browser will take you to Google’s home page.

Cite a homepage when using information from a news thread, image, or basic piece of information on a company’s website. Find Tips Here.

Specific Web Pages If using any web page other than the home page, include the specific page title and direct link (when possible) in the Source List entry.

If the assignment used multiple web pages from the same source, create separate Source List entries (if the title and/or web address is different).

Effective Internet Links When sharing a link to an article with your instructor and classmates, start with a brief summary of the article and why you chose to share it.

Share vs. URL Options Cutting and pasting the URL (web address) from your browser may not allow others to view your source. This makes it hard for people to engage with the content you used.

To avoid this problem, look for a “share” option and choose that when possible. Always test your link(s) before submitting.

If you cannot properly share the link, include the article/source as an attachment. Interested classmates and your professor can reference the article shared as an attachment. Find tips here.

Credit for Web Sources

Charts, images, and tables should be centered horizontally on the page and should be followed by an in-text citation. Design your page and place a citation below the chart, image, or table. When referring to the chart, image, or table in the body of the assignment, use the citation.

Do not include a chart, image, or table without introducing it in the assignment and explaining why it is necessary.

On your Source List, provide the following details of the visual:

· Author’s name (if created by you, provide your name).

· Date (if created by you, provide the year).

· Type (Chart, Image, or Table).

· How to find it (link or other information; see Source List section for additional details).

Charts, Images, and Tableshttps://ask.library.strayer.edu/faq/322738https://ask.library.strayer.edu/faq/322738https://ask.library.strayer.edu/faq/266070

Strayer Writing Standards 8

Traditional Sources

Page Numbers When referencing multiple pages in a textbook or other print book, consider adding page numbers to help the audience understand where the information is found. You can do this in three ways:

a. by including it in the body of your assignment; or

or b. by using an in-text citation;

or c. by listing page numbers in the order used in your assignment on the Source List.

Check with your instructor or the assignment guidelines to see if there is a preference based on your course.

 Example

IN-TEXT CITATION

(Harvey, 1, p. 16)

In the example, the author is Harvey, the source list number is 1, and the page number where this information can be found is page 16.

Multiple Sources (Synthesizing) Synthesizing is the use of multiple sources in one paraphrased sentence or paragraph to make a strong point. While this is normally done in advanced writing, it could be useful for any writing where you use more than one source. Find tips here.

The key is clarity. If you paraphrase multiple sources in the same sentence (or paragraph if most of the information contained in the paragraph is paraphrased), you should include each source in the citation. Separate sources using semi-colons (;) and create the citation in the normal style that you would for using only one source (Name, Source Number).

 Example

SYNTHESIZED IN-TEXT CITATION

(Harvey, 1; Buchanan, 2)

In the example, the authors Harvey and Buchanan were paraphrased to help the student make a strong point. Harvey is the first source on the Source List, and Buchanan is the second source on the Source List.

Advanced Methods Some assignments require more advanced techniques. If necessary, these guidelines help with special case scenarios.https://ask.library.strayer.edu/faq/316321

Strayer Writing Standards 9

Substitution and Ellipsis Omitting unnecessary information from a direct quotation is often required. To omit information, delete the unnecessary information and replace it with an ellipsis inside of square brackets, like this: […]. Find tips here.

There are times when a quality source has made a mistake, but you still value the information that the source provides. To solve this issue, change elements of the source (noting what additions or changes were required). When changing elements within a direct quotation, delete the original information and surround the new wording or spelling with square brackets, like this: “[W]riting”.

The bracket here shows that the original source may have misspelled “writing” or that the “W” has been capitalized and was lowercase in the source material.

NOTE: Ellipsis and square brackets cannot be used in paraphrased source material.

 Example

ORIGINAL SOURCE

“Writing at a college level requires informed research.”

ELLIPSIS

Harvey wrote that writing “at a college level requires […] research” (1).

SUBSTITUTION

Many authors agree that “[w]riting at an [undergrad- uate] college level requires informed research” (1).

Footnotes and Additional Content Written assignments may benefit from including relevant background information that is not necessarily important for the main body of the assignment.

To include extra secondary evidence or authorial commentary, insert a numeral superscript into the text of the assignment and add the extra evidence or commentary in the footer of the page as a footnote. (Note: Microsoft Word’s “Insert Footnote” function is the preferred method.)

 Example

When writing a paper for higher education,4 it is imperative to research and cite sources (Harvey, 1). This suggestion applies to both undergraduate and graduate students, and it is the first thing that beginning students must internalize.

4 Mathews has pointed out that this suggestion is appropriate for all levels of education, even those outside of university, and is in fact best practices for any form of professional writing (2). However, this paper focuses specifically on writing in college-level education.

Appendices An assignment may require an appendix following the Source List. The appendix is meant to declutter the assignment body or provide relevant supplemental information for the audience.

If there is only one appendix, it is labeled, Appendix. More than one appendix may be required. Label the first appendix Appendix A, the second Appendix B, and so on. Each chart, graphic, or photograph referred to in the body of the assignment requires its own listing in the appendices.

Use descriptive labels in the body of your written assignment to link each chart, graphic, or photograph to its place in the appendices. For example, when referring to a chart found in Appendix B, a student would include (see Appendix B, Cost of Tuition in Secondary Education, 2010-2019) after referring to data drawn from that chart.https://ask.library.strayer.edu/faq/316322

Strayer Writing Standards 10

Source List The Source List includes all sources used in your assignment. It is a new page added at the end of your assignment. The list gives credit to authors whose work supported your own and should provide enough information so that others can find the source(s) without your help.

Build your Source List as you write.

� Type “Sources” at the top of a new page.

� Include a numbered list of the sources you used in your paper (the numbers indicate the order in which you used them).

1. Use the number one (1) for the first source used in the paper, the number two (2) for the second source, and so on.

2. Use the same number for a source if you use it multiple times.

� Ensure each source includes five parts: author or organization, publication date, title, page number (if needed), and how to find it. If you have trouble finding these details, then re- evaluate the credibility of your source.

� Use the browser link for a public webpage.

� Use a permalink for a webpage when possible. Find tips here.

� Instruct your readers on how to find all sources that do not have a browser link or a permalink.

� Separate each Source List element with a period on your Source List.

AUTHOR PUBLICATION DATE TITLE PAGE NO. HOW TO FIND

The person(s) who published the source. This can be a single person, a group of people, or an organization. If the source has no author, use “No author” where you would list the author.

The date the source was published. If the source has no publication date, use “No date” where you would list the date.

The title of the source. If the source has no title, use “No title” where you would list the title.

The page number(s) used. If the source has no page numbers, omit this section from your Source List Entry.

Instruct readers how to find all sources. Keep explanations simple and concise, but provide enough information so the source can be located. Note: It is your responsibility to make sure the source can be found.

 Examples

Michael Harvey

In the case of multiple authors, only list the first.

2013

This is not the same as copyright date, which is denoted by ©

The Nuts & Bolts of College Writing

p. 1

Include p. and the page(s) used.

http://libdatab.strayer.edu/ login?url=http://search. ebscohost.com/login.aspx

Setting Up the Source List Page

Creating a Source List Entry

Source List Elementshttps://ask.library.strayer.edu/faq/266070

Strayer Writing Standards 11

NOTE: For the example, Harvey is the first source used in the assignment.

 How It Will Look in Your Source List

1. Michael Harvey. 2013. The Nuts & Bolts of College Writing. p. 1. http://libdatab.strayer.edu/login?url=http:// search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=590706&site=eds-live&scope=site

 Sample Source List

Sources

1. Michael Harvey. 2013. The Nuts & Bolts of College Writing. p. 1. http://libdatab.strayer.edu/login?url=http://search.ebscohost.

com/login.aspx?direct=true&db=nlebk&AN=590706&site=eds-live&scope=site

2. William R. Stanek. 2010. Storyboarding Techniques chapter in Effective Writing for Business, College and Life. http://libdatab.

strayer.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=359141&site=eds-live&scope=site&e

bv=EB&ppid=pp_23

3. Zyad Hicham. 2017. Vocabulary Growth in College-Level Students’ Narrative Writing. http://libdatab.strayer.edu/

login?url=http://search.ebscohost.com/login.aspx?direct=true&db=edsdoj&AN=edsdoj.9b7fad40e529462bafe3a936aaf81420

&site=eds-live&scope=site

4. Anya Kamenetz. July 10, 2015. The Writing Assignment That Changes Lives. https://www.npr.org/sections/

ed/2015/07/10/419202925/the-writing-assignment-that-changes-lives

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Assignment 2: Relationship Building at Work Due: Week 6 Points: 110

Skill(s) Being Assessed: Relationship Building

Criteria for Success: In this assignment, you will:

· Identify the role and status of each member of the group.

· Explain why each role and status is important to achieving the overall goal.

· Identify the relationship strategy for each team member (using evidence from the scenario and profiles).

· Identify two (2) collaborative strategies that the team members used to complete their project. Provide evidence to illustrate how they used those strategies.

· Explain why collaboration and relationship building are important in personal and professional life.

A group of employees at Spruce Paper Company recently finished a major project that involved multiple departments, from creative to distribution. The goal of the project was to develop a new line of holiday cards. In this assignment, you’ll review information about the group members and their roles on the project. You’ll use that information to answer some questions about their roles, statuses, and relationship building.

Steps to complete: Complete the template for Assignment 2.

STEP 1: Read the scenario and team members’ profiles below.

STEP 2: Fill in the chart in the template with each team member’s role and status.

STEP 3: Identify each of the team member’s relationship building strategy.

STEP 4: Identify at least two (2) collaborative strategies that the team members use.

STEP 5: In 2–3 sentences, explain why collaboration and relationship building are important in professional and personal life.

Scenario

A group of employees at Spruce Paper Company recently finished a major project that involved multiple departments, from creative to distribution. The goal of the project was to develop a new line of holiday cards. One of the group members, Ximena, worked on this project from the beginning.

SCENARIO

A group of employees at Spruce Paper Company recently finished a major project that involved multiple departments, from creative to distribution. The goal of the project was to develop a new line of holiday cards. One of the group members, Ximena, worked on this project from the beginning.

EMPLOYEE PROFILE: XIMENA

Photo of a woman standing by a laptop

LinkedIn Navigator

Ximena has worked in creative design for a few years. For the holiday card project, Ximena and the team work together to come up with new ideas for cards. Ximena spends most of her time coordinating with the group on what art will work best for each style of card, making sure they reach a consensus about each design.

The group spends time in each meeting checking in with Ximena on publication updates. Being the only member of the creative team on the holiday card project, Ximena does not have anyone to go to for advice. If an art-related issue comes up, she has to talk to someone outside the group and then report this information back to the group.

As she was born in Spain, Ximena brings a unique perspective to the job. However, she sometimes struggles with American idioms and phrases. To ensure she is understanding the perspectives of other group members, she often asks them to repeat themselves and then restates the main idea she heard.

SCENARIO

A group of employees at Spruce Paper Company recently finished a major project that involved multiple departments, from creative to distribution. The goal of the project was to develop a new line of holiday cards.

EMPLOYEE PROFILE: RITA

Photo of a smiling woman

Getty Images

Rita has been leading the project from day one. She is a senior member of the marketing team and has been with the company for 15 years. Rita is responsible for managing multiple departments composed of diverse team members with a variety of backgrounds and skill sets.

It is ultimately Rita’s responsibility to set goals for the group, delegate tasks, and ensure the project is finished on time and within budget. Although Rita values the varied opinions, experience, and perspectives of all her team members, she tends to rely heavily on the expertise and opinion of Nimish. Because they have worked together in the past, she trusts him and gives him a lot of responsibilities. Rita relies heavily on Nimish to deliver progress updates on tight deadlines.

Rita’s frequent deference to Nimish makes some of the other team members feel that she favors him. Rita tries not to show favoritism by consulting the whole team before moving forward with the decisions she and Nimish have reached.

EMPLOYEE PROFILE: NIMISH

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Nimish collaborates on the project remotely from India. As a Senior Associate with the marketing team, he wears multiple hats. Some of his duties include creating marketing materials and implementing Rita’s notes. He is also the team’s best resource for technical support. He has been employed by Spruce Paper Company for five years. He and Rita worked together at the corporate offices when he lived stateside.

Team members have complained to Rita that they have trouble understanding Nimish on conference calls because of his accent, and they are frustrated that he’s based in India and never makes any in-person appearances. Rita defends Nimish’s contributions and uses the opportunity as a teachable moment to explain the importance of diversity in the workplace to her team, citing the value of Nimish’s unique perspective.

Nimish tries to address the team’s concerns by reaching out to every member to figure out how to best accommodate their various tech needs and comfort levels with preferred methods of communication. He introduces the team to new an instant-messaging application that makes it easier to keep in contact and share quick ideas.

EMPLOYEE PROFILE: DAVE

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Dave is a graduate student in marketing at a local university and has been working on this project as an unpaid intern. He hopes the internship will lead to a full-time job offer.

Dave assists with market research, prepares proposals and presentations, and provides administrative support to the marketing department. This is Dave’s first office job. Though he sometimes makes mistakes, he is always quick to apologize for them.

Dave leads a weekly meeting to share new marketing ideas. He respects everyone’s contributions and is mindful to keep his emotions in check, especially when Rita rejects his pitches. In one of these meetings, Dave pitched an idea to Rita and her bosses that was well-received and later implemented by the company. He made certain the whole team received credit for their contributions to his presentation.

EMPLOYEE PROFILE: ERNESTO

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Ernesto is a retired expert in the greeting-card industry and has been called in to serve as a consultant on this project. He’s worked for a number of firms over the course of his career, but never for Spruce Paper Company.

Ernesto works closely with Rita and helps provide direction on the project. He’s also taken an interest in mentoring Dave, giving him goals to work toward and deadlines to meet.

Ernesto has been retired for six years and is in need of a refresher on current trends. For this reason, younger team members find it frustrating to work with Ernesto. Ernesto is open to hearing their feedback, and even encourages them to voice their complaints so that he can avoid future conflict.

Ernesto offers skills and knowledge that are invaluable to the project. His key contributions have been summarizing each department’s obstacles and mitigating tension in meetings by moderating differences of opinion.

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