+1 (208) 254-6996 [email protected]
  

For this activity, refer to the Sky High Airlines Safety Manual that was linked in Module 1.

Review pp. 10-1 through the last page for errors. Identify at least two (2) of the four (4) errors placed in the document for this section, and report your findings. Your report should be one to two pages in length.

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Instructions

SKY HIGH AIRLINES SAFETY MANUAL EXERCISE

“Getting you there higher and faster”

This is an actual aviation company Safety Manual (fictitiously named Sky High Airlines to protect the actual companies name), to evaluate during the course. As you gain new knowledge each week from your reading assignments, research and discussions, you will evaluate those sections in the manual for any errors or omissions that would keep this manual from being an effective safety document for an aviation company. At the end of Module 7, you will report your evaluation findings on the entire manual. You will then select three areas to describe (in detail) what information is lacking, and then re-write those sections to bring the manual to an acceptable level of safety guidance for the company.

Examples of errors typically found in manuals:

· Manuals containing references to FAR Parts other than FAR Part 121 Air Carrier. This often happens if the manual was copied from a different operator’s manual that falls under a different FAR part, like Part 135 or Part 145.

· Weak word usage in titles and descriptions. Safety Manuals should contain strong affirmative wording to describe actions that will be taken by the company.

· Indicators that the manual was copied from a different company (other company name and information still in the document).

· Organizational chart and duty description errors.

· Risk matrix errors

· Manual sections that are vague or incomplete.

· Unrealistic time intervals between audits and inspections.

Note: This is not an all inclusive list, but rather an example of some of the errors that can be found in Safety Manuals.

The final paper must be 4-6 full pages in length (does not include title page, reference page, abstract, graphics, tables, or figures) and must conform to the format and style guidelines of the current Publication Manual of the American Psychological Association. The proper use of references and citations is mandatory (failure to do so will impact your grade). Refer to the Research Paper Rubric for more information. The Sky High Airlines Paper is worth 100 points and will comprise 25% of your final course grade.

Sky High Airlines

Safety Management Manual

January 4, 2010

To: All Sky High Airlines Employees

It is my pleasure to present Revision 11 of Sky High Airlines’s Safety Management Manual which summarizes our organization’s commitment to the industry’s Safety Management System standard which is consistent with our company’s safety, quality, ethical and mission policy of “Adequacy in Safety and Service”.

As part of our “Adequacy in Safety and Service” mission we comply with most applicable regulatory requirements, laws, and procedures for our industry and implement programs and processes to go beyond regulatory requirements. We seek a healthful and safe workplace, free of occupational injury and illness for our employees, customers and service providers and emphasize individual responsibility for safety by all employees and at all levels of management.

As a company we have earned recognition as the number one premium service choice in our industry. We set industry-leading standards by which safety, security, efficiency, ethics, service, maintenance and training are measured.

We do not allow the pursuit of growth and profits to compromise the focus on our safety, quality, and ethics mission for our employees, customers and service providers of “Adequacy in Safety and Service”.

Our safety & quality objectives include:

· Improve Process Productivity and Profitability

We expect all employees, customers and service providers to report potential flight, maintenance and industrial safety hazards and issues, and be involved in implementing solutions to mitigate or eliminate the safety concerns.

If you have any concerns about flight, maintenance, employee or environmental health and safety, please see to report them to the Safety Services Office or your supervisor.

O. A. Stonecutter President

Sky High Airlines

PAGE:i
Safety Management ManualDATE:01-04-10
REV:11
RECORD OF REVISIONS
Revision NumberRevision DateDate EnteredInserted By
Original05-25-07Sky High Airlines
106-04-07Sky High Airlines
206-15-07Sky High Airlines
306-29-07Sky High Airlines
401-31-08Sky High Airlines
510-31-08Sky High Airlines
612-18-08Sky High Airlines
703-10-09Sky High Airlines
807-15-09Sky High Airlines
909-25-09Sky High Airlines
1012-03-09Sky High Airlines
1101-04-10Sky High Airlines

RECORD OF REVISIONS

RECORD OF REVISIONS

Safety Management Manual

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DATE: 01-04-10

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Safety Management Manual

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LIST OF EFFECTIVE PAGES

TABLE OF CONTENTS

LIST OF EFFECTIVE PAGES

PAGE NUMBER DATE REVISION NUMBER i. 01-04-10 11 ii. 01-04-10 11 iii. 01-04-10 11 iv. 01-04-10 11 v. 01-04-10 11 vi. 01-04-10 11 1-1 01-04-10 11 1-2 01-04-10 11 2-1 01-04-10 11 2-2 01-04-10 11 2-3 01-04-10 11 2-4 01-04-10 11 3-1 01-04-10 11 3-2 01-04-10 11 3-3 01-04-10 11 3-4 01-04-10 11 4-1 01-04-10 11 4-2 01-04-10 11 5-1 01-04-10 11 PAGE NUMBER DATE REVISION NUMBER 5-2 01-04-10 11 6-1 01-04-10 11 6-2 01-04-10 11 7-1 01-04-10 11 7-2 01-04-10 11 7-3 01-04-10 11 7-4 01-04-10 11 8-1 01-04-10 11 8-2 01-04-10 11 9-1 01-04-10 11 9-2 01-04-10 11 10-1 01-04-10 11 10-2 01-04-10 11 10-3 01-04-10 11 10-4 01-04-10 11 11-1 01-04-10 11 11-2 01-04-10 11

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SAFETY MANAGEMENT SYSTEM
TABLE OF CONTENTS

SECTION 1. SKY HIGH AIRLINES SMS PURPOSE AND SCOPE 1-1 PURPOSE, SCOPE, ACCOUNTABLE EXECUTIVE 1-1 SMS PROGRAM MANAGER’S RESPONSIBILITIES: 1-1 SKY HIGH AIRLINES, SAFETY SERVICES OFFICE 1-1 SKY HIGH AIRLINES SAFETY MANAGEMENT SYSTEM, SAFETY MANAGER 1-2 SECTION 2. ACRONYMS & ABBREVIATIONS 2-1 A. ACRONYMS AND ABBREVIATIONS (ICAO STANDARD) 2-1 SECTION 3. SMS ORGANIZATIONAL STRUCTURE 3-1 ORGANIZATIONAL STRUCTURE 3-1 SMS SAFETY ACTION GROUP POSITIONS 3-1 SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP MEETINGS 3-4 SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP TRAINING 3-4 DEPARTMENT MANAGER/SUPERVISOR AND EMPLOYEE TRAINING 3-4 ALL SKY HIGH AIRLINES EMPLOYEES 3-4 EXECUTIVE SAFETY REVIEW BOARD 3-5 SECTION 4. SAFETY REPORTING 4-1 SKY HIGH AIRLINES SAFETY REPORTING SYSTEM 4-1 NON-PUNITIVE REPORTING POLICY 4-1 HOW TO REPORT 4-1 WEB REPORTING USING AVSIS (AVIATION SAFETY INFORMATION SYSTEM) 4-1 FLIGHT OPERATIONS SAFETY CONCERNS 4-2 FACILITY AND GROUND OPERATIONS SAFETY CONCERNS 4-2 SECTION 5. SMS MANUAL SYSTEM 5-1 A. THE SMS COMPANY MANUAL SYSTEM 5-1 SECTION 6. INVESTIGATION AND ANALYSIS 6-1 EMERGENCY, INCIDENT, AND ACCIDENT INVESTIGATION 6-1 FLIGHT OPERATIONS EMERGENCY, INCIDENT & ACCIDENT INVESTIGATION 6-1 FACILITY AND ENVIRONMENTAL HEALTH AND SAFETY INVESTIGATIONS 6-1 SECTION 7. HAZARDS AND SAFETY RISK ASSESSMENT 7-1 HAZARD AND RISK ASSESSMENT PROCESS 7-1 CONTROL MEASURES, CORRECTIVE ACTIONS AND FOLLOW-UP 7-4 CONTINUOUS ANALYSIS AND SURVEILLANCE SYSTEM (CASS) DATA 7-4 SERVICE DIFFICULTY AND MECHANICAL INTERRUPTION REPORT DATA 7-4 PRODUCTS AND SERVICES RECEIVED BY OUTSIDE SERVICE PROVIDERS 7-4 SECTION 8. COMMUNICATIONS 8-1 COMMUNICATIONS TO COMPANY EMPLOYEES 8-1 COMPANY WEB SITES 8-1 SKYHIGH ERROR! BOOKMARK NOT DEFINED.

TABLE OF CONTENTS

TABLE OF CONTENTS

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1. CREWOPS 8-1

2. MXOPS 8-1

B. COMMUNICATION LETTERS 8-1

C. LOCATION OF COMMUNICATIONS LIBRARY 8-2

1. SMS COMMUNICATIONS 8-2

2. CREW COMMUNICATIONS 8-2

3. MAINTENANCE COMMUNICATIONS 8-2

4. ENVIRONMENTAL HEALTH & SAFETY, FACILITY COMMUNICATION 8-2

5. EMERGENCY RESPONSE PLAN COMMUNICATIONS 8-2

6. SECURITY COMMUNICATIONS 8-2

SECTION 9. EMERGENCY RESPONSE 9-1

A. EMERGENCY RESPONSE PLAN 9-1

B. EMERGENCY RESPONSE PREPAREDNESS (SKY HIGH AIRLINES) 9-1

C. EMERGENCY RESPONSE EXERCISES AND DRILLS 9-3

1. TEAM EXERCISES ERROR! BOOKMARK NOT DEFINED.

2. FULL JOINT AGENCY DRILLS ERROR! BOOKMARK NOT DEFINED.

D. OPERATION “PHONE HOME” 9-3

SECTION 10. PERFORMANCE MEASUREMENT 10-1

A. SKY HIGH AIRLINES INTERNAL EVALUATION PROGRAM 10-1

B. CONTINUOUS ANALYSIS AND SURVEILLANCE SYSTEM DATA 10-1

C. FLIGHT OPERATIONS SAFETY 10-1

D. REPAIR STATION PERFORMANCE 10-1

E. SMS PROGRAM PERFORMANCE INDICATORS 10-1

F. INTERNAL AND EXTERNAL AUDITS 10-3

G. SMS TRAINING EFFECTIVENESS 10-3

SECTION 11. EXECUTIVE REVIEW 11-1

A. YEARLY EXECUTIVE REVIEW OF SMS DATA 11-1

B. DOCUMENTATION OF EXECUTIVE REVIEW MEETING 11-1

C. EXECUTIVE MANAGEMENT TEAM COMMUNICATIONS TO EMPLOYEES 11-1

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SECTION 1. SKY HIGH AIRLINES SMS PURPOSE AND SCOPE

A. PURPOSE, SCOPE, ACCOUNTABLE EXECUTIVE

The Sky High Airlines (SKY HIGH AIRLINES), Safety Management System (SMS) is designed to provide an acceptable level of safety awareness within the organization. The SMS provides most employees with a system to monitor and report any safety deficiencies, anywhere in the organization, of which they are aware. The SMS offers a means to evaluate new and existing processes and procedures for safety- related deficiencies, through a continuous process of hazard identification, risk analysis, and employee education.

The Sky High Airlines Safety Management Manual (SMM) provides an organizational approach to managing safety, including the necessary organizational structures, accountabilities, policies, and procedures. This manual follows the recommendations provided by the International Civil Aviation Organization (ICAO) for acceptable levels of safety within the organization by using safety performance targets and safety performance indications as measurables.

Sky High Airlines’s Internal Evaluation Program & other company performance data will be used to track measurables.

The Sky High Airlines President has delegated the executive oversight of the SMS program to the Human Resources Department.

1. SMS PROGRAM MANAGER’S RESPONSIBILITIES:

· Investigate accidents and incidents.

B. SKY HIGH AIRLINES, SAFETY SERVICES OFFICE

The Safety Services Office is managed by the SMS Safety Manager (SKY HIGH AIRLINES Director of Safety) and provides services and guidance to the executive management team, senior managers and supervisors to help them manage safety as a core business process.

The Safety Services Office is fundamentally a safety, collection and analysis unit of predictive, proactive and reactive data.

The Safety Services Office helps provide training and support in SMS predictive, proactive and reactive (investigation) methodology to executive, senior, supervisory and front line staff enabling them to use the Sky High Airlines, Safety Management System to identify hazards, complete proactive and management of change risk assessments and reduce identified risk and hazards to acceptable levels.

SECTION 1 – SKY HIGH AIRLINES SMS PURPOSE AND SCOPE

SECTION 1 – SKY HIGH AIRLINES SMS PURPOSE AND SCOPE

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C. SKY HIGH AIRLINES SAFETY MANAGEMENT SYSTEM, SAFETY MANAGER

The Sky High Airlines Director of Safety holds the position of the Sky High Airlines Safety Manager and reports to the Sr. Vice President of Operations Planning, the SKY HIGH AIRLINES SMS Program Manager.

The Safety Manager is responsible for the day to day operations of the Safety Services Office and functions of the Safety Management System. The Safety Manager also advises the Accountable Executive, senior staff and line managers on matters regarding safety management, and is responsible for coordinating and communicating safety issues within the organization, as well as with external agencies, service providers and stakeholders as appropriate. The Safety Manager functions include, but are not necessarily limited to:

· management of the SMS implementation plan on behalf of the Accountable Executive;

· performing/facilitating hazard identification and safety risk analysis;

· monitoring corrective actions and evaluating their results;

· providing periodic reports on the organization’s safety performance;

· maintaining records and safety documentation;

· planning and organizing staff safety training;

· providing independent advice on safety matters;

· monitoring safety concerns in the aviation industry and their perceived impact in the organization’s operations aimed at service delivery;

· coordinating and communicating with local airport authorities on matters of operational safety, environmental compliance, airport regulations and operating procedures at airports where operator has full time facilities.

· coordinating and communicating (on behalf of the Accountable Executive) on issues relating to safety with the State’s oversight authority, and other State agencies as necessary; and

· coordinating and communicating (on behalf of the Accountable Executive) on issues relating to safety with international agencies.

The SMS Safety Manager is responsible for the revision, content and control of this manual.

The “Master” controlled copy of the Sky High Airlines Safety Management Manual, Document ID Number SA-SAF-SAM-0001 is located in the SKY HIGH AIRLINES Safety Service Office.

All other copies, paper or electronic are uncontrolled documents and will be used for reference only unless the user verifies the current revision status with the Safety Services Office.

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SECTION 2. ACRONYMS & ABBREVIATIONS

A. ACRONYMS AND ABBREVIATIONS (ICAO STANDARD)

ACARSAircraft Communications Addressing and Reporting System
ACIAirports Council International
ADREPAccident/Incident Data Reporting (ICAO)
AEPAerodrome Emergency Plan
AIRSAircrew Incident Reporting System
ALARPAs Low As Reasonably Practicable
AMEAircraft Maintenance Engineer
Note: For the purposes of this manual, AME will be used to represent AircraftMaintenance Engineer/Mechanic/Technician
AMJAdvisory Material Joint
AMOApproved Maintenance Organization
ASECNAAgency for Air Navigation Safety in Africa and Madagascar
ASRAir Safety Report
ASRSAviation Safety Reporting System (U.S.)
ATAAir Transport Association of America
ATCAir Traffic Control
ATCOAir Traffic Controller
ATMAir Traffic Management
ATSAir Traffic Service(s)
ATSBAustralian Transport Safety Bureau
AVSiSAviation Safety Information System (Air Charter Safety Foundation)
BASISBritish Airways Safety Information System
CAACivil Aviation Authority
CANSOCivil Air Navigation Services Organization
CAPCivil Air Publication (U.K.)
CAPCivil Air Patrol (US)
CASSContinuous Airworthiness Surveillance System
CASTCommercial Aviation Safety Team
CDCompact Disc
CEOChief Executive Officer
CHIRPConfidential Human Factors Incident Reporting Programme (U.K.)
CMCCrisis Management Centre
CNSCommunications, Navigation and Surveillance
CRMCrew Resource Management
CVRCockpit Voice Recorder
DASSDirectorate of Aerodromes Standards and Safety
DGACDirection Générale de l’Aviation Civile (France)
DMEDistance Measuring Equipment
EGPWSEnhanced Ground Proximity Warning System
EHSEnvironmental Health and Safety
ERPEmergency Response Plan
EUEuropean Union
EUROCONTROLEuropean Organization for the Safety of Air Navigation
FAAFederal Aviation Administration (U.S.)
FAASTFederal Aviation Administration Safety Team
FCOFlight Crew Order
FDAFlight Data Analysis

SECTION 2 – ACRONYMS & ABBREVIATIONS

SECTION 2 – ACRONYMS & ABBREVIATIONS

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FDMFlight Data Monitoring
FDRFlight Data Recorder
FIRFlight Information Region
FMEAFailure Modes and Effects Analysis
FMSFlight Management System
FODForeign Object Damage
FOQAFlight Operations Quality Assurance
FSFFlight Safety Foundation
FSOFlight Safety Officer
GAINGlobal Aviation Information Network
GASPGlobal Aviation Safety Plan (ICAO)
GPSGlobal Positioning System
GPWSGround Proximity Warning System
HAZidHazard Identification
IATAInternational Air Transport Association
IBACInternational Business Aviation Council, Ltd.
ICAOInternational Civil Aviation Organization
IIPPInjury Illness Prevention Program (SKY HIGH AIRLINES)
ILSInstrument Landing System
IOSAIATA Operational Safety Audit
ISASIInternational Society of Air Safety Investigators
ISIMIntegrated Safety Investigation Methodology
ISOInternational Organization for Standardization
JAAJoint Aviation Authorities
JARJoint Aviation Requirement(s) (JAA)
kgKilogram(s)
LOSALine Operations Safety Audit
MEDAMaintenance Error Decision Aid (The Boeing Company)
MNPSMinimum Navigation Performance Specifications
MRMMaintenance Resource Management
MSAWMinimum Safe Altitude Warning
NASANational Aeronautics and Space Administration (U.S.)
NBAANational Business Aviation Association, Inc.
NMNautical Mile (s)
NTSBNational Transportation Safety Board (U.S.)
OFSHOperator’s Flight Safety Handbook
OIRASOperational Incident Reporting and Analysis Systems
OJTOn the job Training
OSHOccupational Safety and Health
OSHAOccupational Safety and Health Administration (US)
PANSProcedures for Air Navigation Services
PCPersonal Computer
QARQuick Access Recorder
QASQuality Assurance System
RAResolution Advisory
REDARamp Error Decision Aid (The Boeing Company)
RNPRequired Navigation Performance

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R/TRadiotelephony
RVSMReduced Vertical Separation Minimum
SARPsStandards and Recommended Practices (ICAO)
SDCPSSafety Data Collection and Processing Systems
SDRSafety Data Request
SDRService Difficulty Reporting
SHELSoftware/Hardware/Environment/Liveware
SIDStandard Instrument Departure
SILSafety Issues List
SINStanding Instruction Number
SMSafety Manager
SMMSafety Management Manual
SMSSafety Management System(s)
SOPsStandard Operating Procedures
STARStandard Instrument Arrival
STCAShort term Conflict Alert
TCASTraffic Alert and Collision Avoidance System
TEMThreat and Error Management
TORTolerability of Risk
TPTransport Publication (Canada)
TRMTeam Resource Management
U.K.United Kingdom
U.S.United States
USOAPUniversal Safety Oversight Audit Program (ICAO)

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SECTION 3. SMS ORGANIZATIONAL STRUCTURE

A. ORGANIZATIONAL STRUCTURE

YELLOW ROSE AIRLINES’s SMS is structured to provide the SMS Safety Manager with departmental representation from throughout the company, with the goal of ensuring proper interface between departments on safety-related issues. The Sky High Airlines President is the SMS Accountable Executive.

The Sr. Vice President of Operations Planning is the SMS Program Manager and is responsible for executive oversight of the YELLOW ROSE AIRLINES SMS and has spending authorization and accountability to the Accountable Executive for implementation and maintenance of the SMS program.

The Director of Safety is the SMS Safety Manager and is responsible for day-to-day management of the Safety Services Office and SMS Program. The Director of Safety is a direct report to the Sr. Vice President of Operations Planning. If there is a conflict between the SMS Program Manager and the Director of Safety, then the Director of Safety will report to the SKY HIGH AIRLINES President on those issues.

B. SMS SAFETY ACTION GROUP POSITIONS

Aircraft Maintenance Part 135 Operations The person responsible for oversight and reporting to the Safety Action Group on aircraft maintenance related safety issues and 14 CFR 135 CASS data.

Aircraft Maintenance Part 145 Operations The person responsible for oversight and reporting to the Safety Action Group on aircraft maintenance safety issues related to the 14 CFR 145 Repair Station operations.

ERP Manager The person responsible for management of the Sky High Airlines, Emergency Response Plan.

Finance The person responsible for reporting on the financial status of any entity both internal and external, that may indicated a fiscal inability to safety provide services or conduct operations on behalf of the company.

Flight Crew Training The person responsible for administration of the flight crew training program, and who reports to the Safety Action Group on issues concerning flight crew training.

Flight Line Services The person responsible for administration of the NATA Safety 1st SMS Flight Line Training Program, and who reports to the Safety Action Group on all airside flight line safety related issues.

Flight Operations Center The person responsible for reporting of flight dispatch, flight following, airport and aerodrome facilities issues to the Safety Action Group.

Flight Safety Manager The contact person for flight crews to report issues affecting flight safety; has oversight of flight operations safety issues, and reports flight safety issues to the Safety Action Group. The Flight Safety Manager is also responsible for sharing safety-related information with flight crews through use of the company “CrewOps” web site.

IIPP Safety Manager The person responsible for compliance with all Occupational Safety and Health Administration (OSHA), Environmental Protection Agency (EPA), and local jurisdiction regulations for all company facilities.

Internal Evaluation Program Auditors The persons trained to perform audits in accordance with the SKY HIGH AIRLINES IEP Manual. Persons conducting audits may vary and is listed here by position only.

Maintenance Training The person responsible for maintenance technician training and oversight, and reports to the Safety Action Group on issues relating to maintenance technical training.

SECTION 3 – SMS ORGANIZATIONAL STRUCTURE

SECTION 3 – SMS ORGANIZATIONAL STRUCTURE

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Security The person responsible for reporting to the Safety Action Group on issues of aircraft and facility safety, and oversight of the TSA 12.5 security program.

Technical Services The person responsible for regulatory support to the Director of Operations and the Director of Maintenance, as well as the revision, distribution and control of company manuals, including the fleet Minimum Equipment Lists (MELs).

Operations Flight Technical Program The person responsible for the development and support to the Director of Operations for review and publication of flight related technical programs.

Internal Communications The person or persons responsible for internal communications to company employees on all matters related to the SMS program. The person in this position may vary and is listed by position only.

Human Resource The person responsible for managing personnel issues that may be revealed during the administration of the SMS program, and will also represent the general office environment employees.

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Sky High Airlines Organization Chart

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C. SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP MEETINGS

The SKY HIGH AIRLINES SMS Safety Action Group will try to meet at least once per year, but no less than once every five years. Group member training may count as a meeting. Meeting minutes will be given to the company president only. Meetings may be arranged at any time by any member to address urgent safety issues or to evaluate current or new processes or procedures that have cross-department functionally. If a sitting, named member cannot attend, she or he will choose an alternate with-in their department to represent their committee position. Alternates should attend meeting along with the primary member when ever possable

D. SAFETY MANAGEMENT SYSTEM SAFETY ACTION GROUP TRAINING

Members of the SKY HIGH AIRLINES SMS Safety Action Group do not need training as they were hired for their knowledge.

E. DEPARTMENT MANAGER/SUPERVISOR AND EMPLOYEE TRAINING

The SMS Safety Manager will ensure employees are provided training in the following SMS key areas:

· Sky High Airlines Safety Management System Manual

· Fundamentals of Safety Management Systems

· Non-Punitive Reporting Policy

· Internal Evaluation Program

· Investigation and Analysis

· Hazard and Risk Assessment

· Emergency Response

Training can be conducted in conjunction with other training courses such as, but not limited to, human factors training, in-house maintenance technician training, and flight crew member initial or recurrent indoctrination training. Training may also be made available on the company web site.

F. ALL SKY HIGH AIRLINES EMPLOYEES

All Sky High Airlines employees, regardless of position are part of the SKY HIGH AIRLINES “Safety Management Team”. Only with the continuous support and participation of all SKY HIGH AIRLINES employees can we have a workplace free of occupational injuries and illnesses and provide the safest flight experience for our customers. To ensure the success of the SKY HIGH AIRLINES SMS all employees must:

· Report all safety related emergencies, incident or accidents to their direct supervisor and the SKY HIGH AIRLINES Director of Safety or SKY HIGH AIRLINES Flight Safety Officer in a timely manner using the reporting methods in Section 4 of this manual.

· Perform their duties in accordance with all approved Company procedures, Federal regulations and report using the reporting methods in Section 4 if those procedures had to be altered to maintain safety.

· Maintain proficiency in their job assignments and refuse tasks for which they are not adequately equipped, trained or physically prepared to do.

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G. EXECUTIVE SAFETY REVIEW BOARD

The Executive Safety Review Board (ESRB) is an executive level committee chaired by the SMS Program Manager and composed of members of the SKY HIGH AIRLINES Executive Management Team.

The SMS Safety Manager is a member of the ESRB, but in an advisory capacity only.

The ESRB is eminently strategic, deals with very high level issues related to policies, resource allocation and organizational performance monitoring. The ESRB will meet twice a year or as required if exceptional circumstances arise. One ESRB meeting may be combined with the yearly meeting required in Section 11 of this manual. Meeting will be documented and retained by the SMS Program Manager

The Executive Safety Review Board:

· Monitors effectiveness of the SMS implementation plan;

· Monitors that any necessary corrective action is taken in a timely manor;

· Monitors safety performance against the organization’s safety policy and objectives;

· Monitors the effectiveness of the organization’s safety management process which supports the declared corporate priority of safety management as another core business process;

· Monitors effectiveness of the safety supervision of sub-contracted operations;

· Ensures that appropriate resources are allocated to achieve the established safety performance beyond that required by regulatory compliance alone; and

· Gives strategic direction to the Safety Action Group and Safety Manager.

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SECTION 4. SAFETY REPORTING

A. SKY HIGH AIRLINES SAFETY REPORTING SYSTEM

Sky High Airlines’s safety and quality policy statement “Adequacy in Safety and Service” is at the heart of the company’s commitment to flight, maintenance, and employee safety.

As part of our “Adequacy in Safety and Service” mission, we comply with all applicable federal regulations and implement programs and processes to go beyond regulatory requirements where necessary to achieve our mission.

We seek a healthful and safe workplace, free of occupational injury and illness, and emphasize individual responsibility for safety, by all employees and at all levels of management.

We expect all employees to be part of the safety team and to report potential safety hazards and concerns involving all areas of flight, maintenance, facilities, and ground operations, and to be involved in implementing solutions.

B. NON-PUNITIVE REPORTING POLICY

As part of the SKY HIGH AIRLINES “Adequacy in Safety and Service” safety culture, we ask that each employee accept the responsibility for their actions, as they will be given disciplinary action for anything they mess up.

Sky High Airlines will initiate disciplinary actions against any employee who discloses an incident or occurrence related to aviation, facility, employee, or environmental safety.

Please note that this policy also applies to intentional violations of Federal Aviation Regulations, OSHA regulations, EPA regulations, or criminal acts. If your actions are intentional, you can expect double disciplinary action, one from Sky High Airlines, and one from the government agency.

C. HOW TO REPORT

1. WEB REPORTING USING AVSIS (AVIATION SAFETY INFORMATION SYSTEM)

AVSiS is a safety event reporting and management system that SKY HIGH AIRLINES has selected to use as the on-line safety reporting element of the SKY HIGH AIRLINES Safety Management System (SMS) program. Pilots, line employees, maintenance staff and all other employees are empowered through AVSiS to report safety information to the company safety manager for development of mitigation and intervention strategies.

All reports filed through AVSiS are reviewed by the SKY HIGH AIRLINES Director of Safety for investigation and corrective action if necessary. Sky High Airlines’s SMS non-punitive reporting policies apply to persons reporting through this safety reporting web site.

To use AVSiS go to: http://www.Sky High Airlinessafety.com

Log-in: Company & Username: XXXXX Password: XXXXX (Case Sensitive)

If you do not have web access please use one of the methods in 2 or 3 on the next page.

(Continued, Next Page)

SECTION 4- SAFETY REPORTING

SECTION 4 – SAFETY REPORTING

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2. FLIGHT OPERATIONS SAFETY CONCERNS

Flight operations safety concerns should be reported to the Flight Safety Manager in person, by phone, or through the use of the Safety/Event Report OPS-DO-0001 Form located in the SKY HIGH AIRLINES General Operations Manual, Forms Section.

To fax reports, the dedicated Safety Reporting fax number is 000.000.0000.

You may also call the SKY HIGH AIRLINES Safety Hotline at 800.WHO.CARE and talk anonymously to the Director of Safety.

3. FACILITY AND GROUND OPERATIONS SAFETY CONCERNS

Safety concerns regarding facility and ground operations need not be reported, as we are only concerned about flight operations.

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SECTION 5. SMS MANUAL SYSTEM

A. THE SMS COMPANY MANUAL SYSTEM

Sky High Airlines has a comprehensive flight operations, maintenance, repair station, and environmental health and safety manual system that consist of the following:

· SKY HIGH AIRLINES General Operations Manual (Flight Operations & Maintenance)

· SKY HIGH AIRLINES Maintenance Procedures Manual (Maintenance, ten or more seat aircraft)

· SKY HIGH AIRLINES Supplemental Maintenance Procedures Manual (RVSM & Cat II/III)

· SKY HIGH AIRLINES Continuous Airworthiness Maintenance Program(s) (Flight Operations & Maintenance)

· SKY HIGH AIRLINES Repair Station and Quality Control Manual (145 Repair Station Operations)

· SKY HIGH AIRLINES Injury and Illness Prevention Program Manual (OSHA / EPA)

· SKY HIGH AIRLINES Emergency Response Plan

· SKY HIGH AIRLINES Business Continuity Plan

· SKY HIGH AIRLINES Code of Business Conduct and Ethics

· SKY HIGH AIRLINES Internal Evaluation Program Manual

· Aircraft and Component Manufacturers’ Maintenance Manuals

· Code of Federal Regulations

· NATA Safety 1st Line Service SMS Training Program

Each of these manuals incorporates chapters and forms related to the overall function of the SKY HIGH AIRLINES Safety Management System and are incorporated by reference into this Safety Management Manual.

SECTION 5 – SMS MANUAL SYSTEM

SECTION 5 – SMS MANUAL SYSTEM

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SECTION 6. INVESTIGATION AND ANALYSIS

A. EMERGENCY, INCIDENT, AND ACCIDENT INVESTIGATION

All emergencies, incidents, and accidents will be investigated in accordance with the appropriate SKY HIGH AIRLINES manual for the specific area of operation. A root cause analysis will be conducted – if it is found to be necessary – to prevent future occurrences if the cause is not readily evident.

Persons leading the investigation will have documented training in accident investigation and analysis.

1. FLIGHT OPERATIONS EMERGENCY, INCIDENT & ACCIDENT INVESTIGATION

Emergencies, incidents, and accidents will be investigated in accordance with ICAO Annex 13 Aircraft Accident and Incident Investigation Manual methodology. Safety reports from flight crews will be reviewed by the Director of Safety and the Flight Safety Manager. A summary report will be presented to the SMS Safety Action Group during the normal meeting period. If the anomaly presents a hazard to normal operations, the Director of Safety or the Flight Safety Manager may convene a meeting of the necessary SMS Safety Action Group members to address the hazard.

Aircraft in-flight or ground deviations that are maintenance related are presented at the SKY HIGH AIRLINES Continuous Airworthiness Surveillance System (CASS). Minutes from the CASS meeting will be incorporated into the next SMS Safety Action Group meeting.

A log of safety reports from flight crews will be kept in the company president’s office to be used in disciplinary action, or for quick disposal as needed.

CASS meeting minutes are kept by the Chief Inspector of the 14 CFR 135 Air Carrier Certificate.

2. FACILITY AND ENVIRONMENTAL HEALTH AND SAFETY INVESTIGATIONS

Errors, emergencies, incidents, and accidents:

· Occurring during maintenance for both Part 135 and Part 145 operations

· occurring during ramp side operations

· occurring at station locations (FBOs)

· as defined in 29 CFR 1910 (OSHA), and

· EPA environmental issues

All will be investigated by the Director of Safety. A root cause analysis will be conducted if the cause is not readily evident. Findings will be reported to the SMS Safety Action Group during its regular meeting.

If during an investigation, imminent danger is found, the Director of Safety will take steps to notify the occupants of the affected operational area and evaluate how to mitigate or eliminate the hazard.

The Boeing Maintenance Error Decision Aid (MEDA) and Ramp Error Decision Aid (REDA) forms along with industry standard investigation techniques will be used to investigate errors, incidents and accidents involving aircraft maintenance and ramp operations.

SECTION 6 – INVESTIGATION AND ANALYSIS

SECTION 6 – INVESTIGATION AND ANALYSIS

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The SKY HIGH AIRLINES Injury and Illness Prevention Program Manual forms will be used for management and reporting of issues covered by 29 CFR 1910 (OSHA) Environmental Safety and Health issues.

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SECTION 7. HAZARDS AND SAFETY RISK ASSESSMENT

A. HAZARD AND RISK ASSESSMENT PROCESS

Safety Risk Assessment (SRA) is a core part of the Sky High Airlines Safety Management System. SRA is aimed at eliminating hazards or reducing them to acceptable levels.

SRA is a “closed loop” process that consists of learning about the hazard, acting on the hazard, and adapting the operations to eliminate or reduce the hazard to an acceptable level of risk.

The SRA process consists of Organizing, Assessing, and Managing Risk.

Hazard and risk assessments should be conducted any time a new process or procedure is being considered within the organization, or if a current process or procedure is being changed in a manner that will add additional hazards or risk that is not currently known.

Sky High Airlines will use the ICAO Safety Management Manual Doc. # 9859 Second Edition – 2008, as a guide for conducting hazard and safety risk assessments. The First Edition of the ICAO SMM may also be used. Other industry documents, such as “Background and Fundamentals of the Safety Management System (SMS) for Aviation Operations,” ALPA SMS Project Team – Second Edition, may also be used for reference information.

The risk assessment matrixes shown in the tables below, along with the SKY HIGH AIRLINES SMS Risk Management Worksheet Document ID: SA-SAF-MS-0001” and the documents mentioned in the previous paragraph may be used to determine the risk factors, defense analysis and risk mitigations for the evaluation of new and current processes. Some Safety Risk Assessments may require customized evaluation and corrective action forms according to the complexity of the process being evaluated.

Risk ProbabilityRisk severity
CatastrophicAHazardousBMajorCMinorDNegligibleE
Frequent 55A5B5C5D5E
Occasional 44A4B4C4D4E
Remote 33A3B3C3D3E
Improbable 22A2B2C2D2E
Extremely Improbable 11A1B1C1D1E

Table 1. Safety risk assessment matrix

(Continued on next page)

SECTION 7 – HAZARDS AND SAFETY RISK ASSESSMENT

SECTION 7 – HAZARDS AND SAFETY RISK ASSESSMENT

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Probability of occurrence
QualitativedefinitionMeaningValue
FrequentLikely to occur many times (has occurred frequently)5
OccasionalLikely to occur some times (has occurred infrequently)4
RemoteUnlikely, but possible to occur (has occurred rarely)3
ImprobableVery unlikely to occur (not known to have occurred)2
ExtremelyImprobableAlmost inconceivable that the event will occur1

Table 2. Safety risk probability table

Severity of occurrences
AviationdefinitionMeaningValue
Catastrophic· Equipment destroyed· Multiple deathsA
Hazardous· A large reduction in safety margins, physical distress or a workload such that the operator cannot be relied upon to perform their tasks accurately or completely.· Serious injury· Major equipment damageB
Major· A significant reduction in safety margins, a reduction in the ability of the operators to cope with adverse operating conditions impairing their efficiency.· Serious incident.· Injury to persons.C
Minor· Nuisance.· Operating limitations.· Use of emergency procedures.· Minor incident.D
Negligible· Little consequencesE

Table 3. Safety risk severity table

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Risk ManagementAssessment risk IndexSuggested criteria
Intolerable Region5A, 5B, 5C, 4A,4B, 3AUnacceptable under the existing circumstances
Tolerable Region5D, 5E, 4C, 4D,4E, 3B, 3C, 3D,2A, 2B, 2CAcceptable based on risk mitigation. It might require management decision
Acceptable Region3E, 2D, 2E, 1A,1B, 1C, 1D, 1EAcceptable

Table 4. Safety risk tolerability matrix

Table 5. Safety Management System process flow chart

The bases of a “Safety Risk Assessment” is to collect factual information about the process in review, analyze the collected information using analytical tools and methods, and make recommendation to eliminate or mitigate the risk.

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1. CONTROL MEASURES, CORRECTIVE ACTIONS AND FOLLOW-UP

Control measures for Pro-active Safety Assessments including Management of Change, will be document on the SKY HIGH AIRLINES SMS Risk Management Worksheet Document ID: SA- SAF-MAS-0011 or in a separated document as part of a customized Safety Risk Assessment package.

Corrective Actions generated as part of a Re-active safety report, an audit conducted under the SKY HIGH AIRLINES Internal Evaluation Program or an audit conducted by an outside auditor, will utilize the SKY HIGH AIRLINES IEP database program to generate a Corrective Action Report (CAR) for the purpose of documenting the corrective action plan.

A follow-up evaluation of all corrective actions, new risk assessments and management of change risk assessments will be conducted by the Safety Service Office at a time designated in the risk assessment. All follow-up evaluations must occur with-in 90 days of the risk assessment or corrective action completion.

B. CONTINUOUS ANALYSIS AND SURVEILLANCE SYSTEM (CASS) DATA

As part of the hazard and risk assessment process, data gathered by the 14CFR 135 Inspection Office and used in Sky High Airlines’s CASS program (14 CFR 135.431) will be presented during each SMS committee meeting. The data will be used to ascertain if the CASS report indicates a need to conduct a hazard or risk assessment related to a reportable CASS emergency, incident, or accident.

C. SERVICE DIFFICULTY AND MECHANICAL INTERRUPTION REPORT DATA

In support of the hazard and risk assessment process, data gathered by the Air Carrier Inspection Office as required by 14 CFR 135.415 and 135.417 will be presented during each SMS committee meeting. The data will be used to ascertain if these reports indicate a need to conduct a hazard or risk assessment related to a reportable occurrence.

D. PRODUCTS AND SERVICES RECEIVED BY OUTSIDE SERVICE PROVIDERS

Each department with-in Sky High Airlines will have a process to qualify products and services provided by outside individuals, vendors and contractors. The SKY HIGH AIRLINES Internal Evaluation Program will be used to validate the approval processes.

It is the responsibility of the department managers to notify the SMS Safety Manager of new processes or operations that will require an SMS Risk Assessment or current processes or operations that are under review, “Management of Change” risk assessment. The SMS Safety Manager will evaluate and determine if a hazard and safety risk assessment is necessary beyond current company procedures before a new process or operation is implemented or a current process or operation is changed.

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SECTION 8. COMMUNICATIONS

A. COMMUNICATIONS TO COMPANY EMPLOYEES

Word of mouth is used to communicate SMS program information and lessons learned to company employees.

B. COMPANY WEB SITES

1. SKYHIGH

SKYHIGH is the company Intranet portal accessible by all employees. Facility or OSHA information is posted here. The company Environmental Safety and Health page is also located here: http://.Sky High Airlinesjets.com

2. CREWOPS

Crewops is the web site dedicated to flight crew information. Seasonal informational bulletins, Crew Communications (CC) notices, and other crew information are posted here: http://crewops.Sky High Airlinesjets.com/

3. MXOPS

Mxops is the web site dedicated to 135 maintenance personnel and 135 certificate maintenance service providers. Company maintenance procedures training, RVSM, and required inspection items are located here. Maintenance Communications (MC) are also posted here: http://mxops.Sky High Airlinesjets.com

C. COMMUNICATION LETTERS

Communication letters will be used to communicate important information that can be critical to employee, flight, and maintenance safety. The letters will be coded in the following manner:

· (SMS) Safety Management System

· (CC) Crew Communications

· (MC) Maintenance Communications

· (EHS) Environmental Health and Safety Communications

· (ERP) Emergency Response Plan

· (SC) Security Communications

Each communication will be coded as follows:

· Type of letter (CC) Year (2007) Month (05) Number issues that month (01, 02, 03, ….)

· Example:CC-2007-05-01

This would be the first Crew Communication issued in 2007 in May.

Communications will be posted on the company web sites in their related locations, e-mailed to affected personnel, and/or posted in common employee areas as needed.

SECTION 8- COMMUNICATIONS

SECTION 8 – COMMUNICATIONS

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D. LOCATION OF COMMUNICATIONS LIBRARY

1. SMS COMMUNICATIONS

The SMS communications library will be maintained by the company president under lock and key.

2. CREW COMMUNICATIONS

The crew communications library will be maintained by the company president under lock and key.

3. MAINTENANCE COMMUNICATIONS

The maintenance, communication library will be maintained by the company president under lock and key.

4. ENVIRONMENTAL HEALTH & SAFETY, FACILITY COMMUNICATION

The environmental heath & safety and facility library will be maintained by the company president under lock and key.

5. EMERGENCY RESPONSE PLAN COMMUNICATIONS

The Emergency Response Plan communications library will be maintained by the company president under lock and key.

6. SECURITY COMMUNICATIONS

The security communication library will be maintained by the company president under lock and key.

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SECTION 9. EMERGENCY RESPONSE

A. EMERGENCY RESPONSE PLAN

Sky High Airlines has a comprehensive Emergency Response Plan (ERP) addressing the needs and coordination with family members of victims & survivors; communicating with its customers and external emergency response agencies and continued operations of the company during an aircraft or industrial emergency, incident or accident. The Sky High Airlines ERP contains six volumes, each addressing a specific part of the overall response to an aircraft or industrial emergency, incident or accident.

Volume 1: Emergency Response Preparedness and Initial Response Manual

Volume 1 provides procedures to prepare for and initially respond to an aircraft or industrial emergency, incident or accident, and coordinate the response activation with other Sky High Airlines companies for mutual aid support if needed.

Volume 2: SKY HIGH AIRLINES Family Assistance CARE Team Manual

Volume 2 provides guidance and procedures for member of the SKY HIGH AIRLINES Family Assistance “CARE” Team in providing humanitarian aid to family members of victims and survivors.

Volume 3: Aircraft Rescue and Fire Fighting (ARFF)

Volume 3 provides aircraft make/model specific information for Aircraft Rescue and Fire Fighting personnel which is distributed as need. (Electronic Distribution as Needed)

Volume 4: Aircraft Recovery Procedures

Volume 4 provides information on access to aircraft make/model specific information for an aircraft recovery. (Electronic Distribution as Needed)

Volume 5: Sky High Airlines Corporate Emergency Response Manual

Volume 5 provides the corporate response procedures and checklists for all Sky High Airlines divisions.

Volume 6 SKY HIGH AIRLINES Business Continuity Plan

Volume 6 provides guidance and plans of action to respond to a man-made or natural disaster that would disrupt normal business operations.

B. EMERGENCY RESPONSE PREPAREDNESS (SKY HIGH AIRLINES)

Sky High Airlines has prepared company-level teams to respond to an emergency, incident, or accident involving an SKY HIGH AIRLINES Air Carrier Certificate aircraft, vendor aircraft, and industrial disaster or assist subsidiary companies if requested. These teams are:

· Executive Team

· Family & Employee Assistance “CARE” Team

· Emergency Operations Center Team

· Notification Team

· Communication Team

· On-Site Team

· Information Technology Team

· Safety/OSHA/EPA Team

· Security Team

· Station Resources

SECTION 9 – EMERGENCY RESPONSE

SECTION 9 – EMERGENCY RESPONSE

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· Business Continuity Team

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Each team will have a team leader and an alternate team leader, plus members able to handle an emergency, incident, or accident involving an aircraft with the largest number of seats listed on the SKY HIGH AIRLINES Air Carrier Certificate.

Training will be provided to each team as necessary to allow team members to function in a professional and effective manner.

Whenever possible, ERP teams will at times train with their subsidiary counterparts to provide a corporate wide synergy in training and response methods.

C. EMERGENCY RESPONSE EXERCISES AND DRILLS

Sky High airlines does not have time to conduct drills and exercises. The company president also feels that because we have not had any crashes, we must be operating safely and do not need to loose the revenue and lost time of our employees.

D. OPERATION “PHONE HOME”

All Sky High Airlines flight crews and other employees traveling on company business, upon hearing of an aircraft or facility emergency, incident or accident involving an Sky High Airlines. subsidiary aircraft should as soon as practical, assume responsibility for contacting relatives or friends to assure them of their safety regardless of their location. This will help to eliminate the many extra calls to the SKY HIGH AIRLINES Emergency Operations Center and main switchboard that could occur.

PLEASE DO NOT SPECULATE OR PROVIDE ANY INFORMATION YOU MAY KNOW TO ANYONE INCLUDING FAMILY OR FRIEND ABOUT WHAT HAS HAPPEN.

Employees traveling for the company on commercial carriers upon learning of a commercial aircraft accident should also phone home to notify relatives or friends of their safety. Making these calls will enable the SKY HIGH AIRLINES ERP response teams to focus on the affected crew members, passengers and their families in their time of need.

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SECTION 10. PERFORMANCE MEASUREMENT

A. SKY HIGH AIRLINES INTERNAL EVALUATION PROGRAM

SKY HIGH AIRLINES does not conduct internal evaluations, as we get enough audits from the FAA and other government agencies.

B. CONTINUOUS ANALYSIS AND SURVEILLANCE SYSTEM DATA

The SMS Safety Action Group will also use data from the SKY HIGH AIRLINES CASS program to ensure compliance with all Federal Aviation regulations related to maintenance under the Air Carrier’s 14CFR 135 Certificate. The CASS program manager will inform the SMS Safety Action Group of any maintenance service provider that have been removed for the operator’s approved lists.

C. FLIGHT OPERATIONS SAFETY

Reports generated in compliance with the Sky High Airlines General Operations Manual Section 5. Safety Management System and Safety Reporting will be presented to the SMS Safety Action Group at each meeting for follow up and resolution tracking. The Director of Operations will inform the SMS Safety Action Group of any contract service provider or vendor that is removed from the operator’s approved list.

D. REPAIR STATION PERFORMANCE

The 145 “Repair Station Weekly Performance Summary” metrics related to maintenance safety will be summarized and reported to the SMS Safety Action Group at each committee meeting for follow up and resolution tracking. The Repair Station Accountable Manager will inform the SMS Safety Action Group of any contract service provider or vendor that is removed from the operator’s approved list.

E. SMS PROGRAM PERFORMANCE INDICATORS

The following are the current performance indicators for the SMS program. Base line data will be established using at least 3 years of internal data. If three years of internal data is not available then external industry established data will be used if available. If no base line data is available the SMS Safety Action Group along with the process owner will establish the baseline, based on industry best practices and indicators.

Data will be collected on the indicators and reported to the SMS Safety Action Group during scheduled meetings. A summary of the data will be included in the yearly Executive SMS/ERP Summary Report required by Section 11 of this manual.

· Number of Safety Reports from all sources broken down by:

· Flight Operations*

· Maintenance 135 including MIS and SDR reports*

· Maintenance 145 including MIS and SDR reports caused by maintenance errors*

· Line Service*

· OSHA related safety reports*

· OSHA injury reports required for VPP yearly re-certification

SECTION 10 – PERFORMANCE MEASUREMENT

SECTION 10 – PERFORMANCE MEASUREMENT

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· Safety Reports will also be sub-divided into:

· Mandatory Reports (Company and Regulatory)

· Voluntary Reports

· Confidential Reports

· Number of Hazard and Risk Analysis completed broken down by:

· New processes

· Current processes (No change anticipated)

· Process change management (Something is being changed)

· Number of audits complete & finding broken down by:

· Internal audits

· External audits

· Safety Surveys when conducted to show compliance to the company safety programs.

· Safety Investigations broken down by:

· Internal

· External

· SMS related training events:

· Number of training events

· Number of people trained

· Total number of training hours

Reporting Procedure (Data Reduction):

Information gathered for performance measurements will be reduced in according to industry best practices for the process being measured.

Examples (Not actual data or formulas):

Information related to 14CFR 135 MIS reports is reduced and calculated to show number of MIS Reports per 1000 flight hours.

Example: 50,000 flight hours ÷ 1000 = 50

4 MIS report ÷ 50 = .08 MIS reports per 1000 flight hours

OSHA related safety report is reduced and calculated to show number of safety reports per 1000 man-hours worked.

Example : 10,000 man-hours worked ÷ 1000 = 10

4 reports ÷ 10 = .40 OSHA related safety reports per 1000 man-hours worked

PLEASE NOTE:

The method of data reduction and its formula will be included in the performance measurement report. Once a formula is chosen, that formula will be used for all future reporting.

If a change in the data reduction formula is required then all previous data will be re-calculated using the new formula.

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F. INTERNAL AND EXTERNAL AUDITS

Sky High Airlines’s normal business practices are so good that internal and external audits are not needed.

G. SMS TRAINING EFFECTIVENESS

The effectiveness of SMS training will be measures using the “Kirkpatrick Model” of training effectiveness. Data will be collected for each of the four level of the model as follows:

· Level 1 (Reaction to Training) Post training questioner on training elements and environment.

· Level 2 (Learning) Pre & Post training test will be conducted.

· Level 3 (Behavior) Are indicators provided by SMS Manual, Section 10 “Performance Measurement” indicating that the program is being used.

· Level 4 (Results) Yearly survey of employees on the SMS program using a sample size to provide a 99% confidences level for the survey.

Results of the training effectiveness and any indicated changes will be included in the yearly report required in Section 11. of this manual.

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SECTION 11. EXECUTIVE REVIEW

A. YEARLY EXECUTIVE REVIEW OF SMS DATA

On an annual basis, the Director of Safety will submit a report on the activities of the SMS program to the Accountable Executive. This review of the SMS Program will include at least the following areas:

· Review of the current SKY HIGH AIRLINES Safety Management System Manual

· Safety performance data collected in accordance with Section 10 of this manual

· Status of corrective and preventive actions arising from the SMS program

· Follow-up actions from previous SMS Executive reviews

· Review of any regulatory violations or infringements

· Proposed changes in company operations that could affect the SMS program

· OSHA VPP, 300A and 301A reports

· A review of the company’s current safety policies, objectives, and goals

· Current organizational and internal reporting structure of the SMS program

· Individual authorities and responsibilities of SMS program positions

· SMS program, policies, processes and procedures

· Recommendations for SMS improvements

This report will be submitted during the 1st quarter of each calendar year and be formally reviews by the SKY HIGH AIRLINES Executive Management Team (EMT).

B. DOCUMENTATION OF EXECUTIVE REVIEW MEETING

The SMS Program Manager will review with the Executive Management Team information provide in the report required by item A. of this section.

The results of this meeting will be documented and written feed back will be provided to the SMS Safety Action Group.

Documentation of the meeting shall be comprehensive and address each area of the report including review of the current safety policy and actions to be taken on the recommendations for SMS program improvement.

C. EXECUTIVE MANAGEMENT TEAM COMMUNICATIONS TO EMPLOYEES

Each year after the Executive Management Team review of the SMS report required by item A. of this section, the Accountable Executive will communicate by word of mouth the results of that year’s data analysis and any new and continued safety objectives and goals for the SMS program.

SECTION 11 – EXECUTIVE REVIEW

SECTION 11 – EXECUTIVE REVIEW

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INFORMATION YOU SHOULD KNOW

What is a Safety Management System?

A safety management system is a systematic, explicit and comprehensive process for the management of safety risks that integrates operations and technical systems with financial and human resource management, for all activities related to an air carrier and maintenance organization.

A safety management system is a businesslike approach to safety. In common with all management systems a safety management system provides for goal setting, planning, and measuring performance. A Safety Management System is woven into the fabric of an organization. It becomes part of the culture; the way people do their jobs. The organizational structures and activities that make up a safety management system are found throughout an organization. Every employee in every department contributes to the safety health of the organization. In some departments safety management activity will be more visible than in others, but the system must be integrated into “the way things are done” throughout the establishment.

The Sky High Airlines (SKY HIGH AIRLINES), Safety Management System (SMS) is designed to provide the highest level of safety awareness within the organization. The SMS includes a means to monitor and provides a reporting system for all employees that may become aware of safety deficiencies anywhere within the organization. The SMS provides a means to evaluate new and existing processes and procedures for safety related deficiencies through a continuous process of hazard identification, risk analysis and employee education. All employees are part of the safety team in an SMS program.

What is VPP?

Created in 1982, OSHA’s Voluntary Protection Program recognize and partner with businesses and worksites that show excellence in occupational safety and health. VPP sites are committed to effective employee protection beyond the requirements of OSHA standards. The “STAR Program” in which Sky High Airlines is a member of, is designed for exemplary worksites with comprehensive, successful safety and health management systems. As a “STAR Program” participant, SKY HIGH AIRLINES employees has achieved injury and illness rates below the national average for our industry.

It’s often said that safety makes economic sense. Unless a company experiences a loss, or critically assesses both the direct and indirect costs of an occurrence, it is often difficult to relate to this statement. The direct costs are usually easy to quantify, they include damage to the aircraft, compensation for injuries and damage to property and are usually settled through an insurance claim. The indirect costs are a little more difficult to assess, these are often not covered or fully reimbursed by the company’s insurance and the impact is often delayed. This includes items such as:

· Loss of business and reputation;

· Legal fees and damage claims;

· Medical costs not covered by workman’s compensation;

· Cost of lost use of equipment (loss of income);

· Time lost by injured person(s) and cost of replacement workers;

· Increased insurance premiums;

· Aircraft recovery and clean-up;

· Fines from regulators

The responsibility for safety and the protection of your fellow workers and customers resides with every member of the SKY HIGH AIRLINES organization, everyone has a role to play: Including You

See Section 4 “Safety Reporting” for user information

This copy of the Sky High Airlines, Inc. SMS Safety Management Manual is not on a revision service and is intended to be for reference only. The master controlled copy is kept and maintained by the SKY HIGH AIRLINES Director of Safety. Current copies of this manual are available on the SKY HIGH AIRLINES Intranet, on the crew or maintenance personnel websites, or by e-mailing your request.

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