Compliance or Values
Review chapter 7 of the text book discussing compliance versus values-based ethical cultures. First, describe the main differences of each type of ethical culture and then decide which type you would recommend to your organization and why.
Mitigating Ethical Risk
Review Case 8 in the text book on delivering customer satisfaction at Zappos. While the case examines Zappos’ focus on stakeholder happiness and its contribution to success, the company is not without ethical challenges. Based on the case, how do you believe Zappos managed ethical risk? Are there any possible ethical risks in the future? Please explain.